We ordered out tonight and had a bad experience. Thought you guys might want to read this email I just sent to their customer service.....
"We have just had a very frustrating experience with Pizza Hut. We phoned in an order for pick up at the Newmarket store and recieved our two pizzas. Upon returning home, we were dismayed to find that one of the pizzas has very little cheese on it. In fact, 1/4 of the pizza has no cheese whatsoever and is topped with what can only be described as baked tomato sauce.
I called your call centre and spoke to the first representative (after at least 3 minutes of hold). I was told I was being transferred to your customer service reps. Instead, I was hung up on. I redialled and spoke to another rep, whose response to my complaint was "yeah...and?". I asked to be transferred to customer service. I was put on hold for a further 4 minutes, until another rep came on. She (Karen, the only one who spoke her name clearly) was not with customer service and wanted to take my order. I explained the situation and she once again transferred me to hold awaiting customer service. After 7 minutes on hold, the line was once again disconnected.
I am a great fan of Pizza Hut and enjoy it immensely. It has always been a favourite, demonstrated by the fact that we had to drive 20 minutes to pick up our order. I am sad to say that, unless there is some resolution to this apparent incompetence in dairy product distribution and the following disturbing show of coporate indifference, Pizza Hut will no longer enjoy our patronage. I would hope for a credit for the pizza and an apology regarding the disorganization and general lackluster performance of your representatives. I am eager to see whether the corporate offices of Pizza Hut truly take their customers' satisfaction to heart.
Awaiting your reply, "
What do you think.....too harsh or too nice???
"We have just had a very frustrating experience with Pizza Hut. We phoned in an order for pick up at the Newmarket store and recieved our two pizzas. Upon returning home, we were dismayed to find that one of the pizzas has very little cheese on it. In fact, 1/4 of the pizza has no cheese whatsoever and is topped with what can only be described as baked tomato sauce.
I called your call centre and spoke to the first representative (after at least 3 minutes of hold). I was told I was being transferred to your customer service reps. Instead, I was hung up on. I redialled and spoke to another rep, whose response to my complaint was "yeah...and?". I asked to be transferred to customer service. I was put on hold for a further 4 minutes, until another rep came on. She (Karen, the only one who spoke her name clearly) was not with customer service and wanted to take my order. I explained the situation and she once again transferred me to hold awaiting customer service. After 7 minutes on hold, the line was once again disconnected.
I am a great fan of Pizza Hut and enjoy it immensely. It has always been a favourite, demonstrated by the fact that we had to drive 20 minutes to pick up our order. I am sad to say that, unless there is some resolution to this apparent incompetence in dairy product distribution and the following disturbing show of coporate indifference, Pizza Hut will no longer enjoy our patronage. I would hope for a credit for the pizza and an apology regarding the disorganization and general lackluster performance of your representatives. I am eager to see whether the corporate offices of Pizza Hut truly take their customers' satisfaction to heart.
Awaiting your reply, "
What do you think.....too harsh or too nice???