1. Be nice. I know I'm going to get heck for that one, but it works. The nicer you the more likely I am to do something for you.
2. Don't talk down to me. I know you think that this is a minimum wage job (it's not by the way I make over 30k a year), and that is no reason to treat me like I'm the dirt on your shoe.
3. If I say something you don't like ask for my supervisor, just know that he will most likely say the same thing that I do.
4. If there's a long hold time you have many options. A. You can leave a voice mail. We will get back to you. B. You can hang up and call again C. You can e-mail us. D. You can fax in your question. E. You can write in your question. F. You can ask your agent. Do NOT hold for 15 minutes and then complain about the hold time.
If anyone else has anything else to add please feel free!
2. Don't talk down to me. I know you think that this is a minimum wage job (it's not by the way I make over 30k a year), and that is no reason to treat me like I'm the dirt on your shoe.
3. If I say something you don't like ask for my supervisor, just know that he will most likely say the same thing that I do.
4. If there's a long hold time you have many options. A. You can leave a voice mail. We will get back to you. B. You can hang up and call again C. You can e-mail us. D. You can fax in your question. E. You can write in your question. F. You can ask your agent. Do NOT hold for 15 minutes and then complain about the hold time.
If anyone else has anything else to add please feel free!