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Just like a credit card company

post #1 of 10
Thread Starter 
this is funny

Cancel your credit cards...THIS IS SO FUNNY

Be sure and cancel your credit cards before you die.
This is so priceless, and so easy to see happening, customer service being what it is today.
A lady died this past January, and Citibank billed her for February and March for their annual service charges on her credit card, and then added late fees and interest on the monthly charge.
The balance had been $0.00, now is somewhere around $60.00!

A family member placed a call to Citibank:


Family Member: "I am calling to tell you that she died in January."

Bank: "The account was never closed and the late fees and charges still apply."

Family Member: "Maybe, you should turn it over to collections."

Bank: "Since it is two months past due, it already has been."

Family Member: So, what will they do when they find out she is dead?"

Bank: "Either report her account to the frauds division or report her to the credit bureau, maybe both!"

Family Member: "Do you think God will be mad at her?"

Bank: "Excuse me?"

Family Member: "Did you just get what I was telling you - the part about her being dead?"

Bank: "Sir, you'll have to speak to my supervisor."


Supervisor gets on the phone:

Family Member: "I'm calling to tell you, she died in January."

Bank: "The account was never closed and the late fees and charges still apply."

Family Member: "You mean you want to collect from her estate?"

Bank: (Stammer) "Are you her lawyer?"

Family Member: "No, I'm her great nephew." (L awyer info given)

Bank: "Could you fax us a certificate of death?"

Family Member: "Sure." (fax number is given)


After they get the fax:

Bank: "Our system just isn't set-up for death. I don't know what more I can do to help."

Family Member: "Well, if you figure it out, great! If not, you could just keep billing her. I don't think she will care."

Bank: "Well, the late fees and charges do still apply."

Family Member: "Would you like her new billing address?"

Bank: "That might help."

Family Member: "Saint Mary's Cemetery, 1 Honey Locust Drive , Lakewood , NJ Plot Number 169."

Bank: "Sir, that's a cemetery!" !

Family Member: "What do you do with dead people on your planet?"
post #2 of 10
post #3 of 10
post #4 of 10
OH MY!!!
post #5 of 10
I can just imagine that. With all the retarded companies in this world.
post #6 of 10
lol, you know, we did have some similar type fights, after my mother died.
i di dnot know weather to laugh, or throw the phone
post #7 of 10



Quote:
Originally Posted by theimp98 View Post
lol, you know, we did have some similar type fights, after my mother died.
i di dnot know weather to laugh, or throw the phone

Same here! Even 5 years after my mom passed away, she was getting mail (to an addressed we moved to AFTER she passed...) from a company she ordered things from. They had what she bough, & wanted their payment from her. They wouldn't leave us alone even after knowing she was gone.
post #8 of 10
omg that is priceless!



I can see them doing that very thing though, sadly enough!
post #9 of 10
Quote:
Originally Posted by Angi View Post
They had what she bough, & wanted their payment from her. They wouldn't leave us alone even after knowing she was gone.
That's just terrible.

I can well imagine that phone conversation taking place.
post #10 of 10
Too true... very funny, though. Thanks for posting that!
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