Yes, several times.
1. In the 1980's I had a bad experience with KalCan (sp?) cat food. My cat developed vomiting and diarrahea. I took her to the vet and was told she had a case of accute renal failure and they asked what food I was feeding her. I told them. They told me that that food was trash and to stop feeding it to her. I called the company and told them what happened. They asked me to keep the open tin and to package it and the other tins I had up in a box and they would have someone pick it up. They also paid for my vet bills that were related to my cat's problems from that incident. And they gave me many, many coupons for cat food products (which I didn't use because I think they were for KalCan).
2. In the early 1990's I woke up with every single tooth in my mouth aching like I had a toothache in all of them! I called in sick and made an emergency appointment to my dentist. He did full mouth Xrays and found not a single cavity. He asked if I was using tarter fighting toothpaste. Thinking back I told him that I was and the problems with my teeth were only in the 3 weeks that I had been using that particular Crest product. I called Proctor & Gamble and told them what happened and that I didn't feel I should have to be out of pocket over $100.00 plus a days pay because of their product. They asked me to send them the tube of toothpaste that I used for analysis. They paid my dentist bill and reimbursed me my lost day's pay, plus they send me coupons for a years supply of Proctor & Gamble products. I wrote them back and thanked them. They wrote me back and sent me even more coupons! LOL
3. In the early 1990's a friend of mine had to fly to California to attend her Aunt's funeral. My friend is a diabetic and asked for a diabetic meal. They didn't have a meal on board for her. It's a good thing she had a snack in her purse otherwise she would have had a problem with low blood sugar. They also lost her luggage. I wrote to Air Canada on her behalf explaining what happened and asked for a partial refund of her ticket. They gave it to her.
4. Back in the 1980's there was a health club here called "Euopean Health Spa". I wanted to join. They had a policy that if you had someone else sign up and use you as a recommendation that you got a lifetime membership. So my friend went with me thinking that she might sign up. In the office was me, my friend Wendy, and 2 health club staff members. My friend decided to not sign up, so I didn't get a life time membership that night.
I was asked since my friend wasn't signing up, if they could put another member's name on my application as the "referal". They explained to me that they had a list of people who wanted a lifetime membership and that if I allowed one of them to add their name to my application as having referred me, that they would get a lifetime membership and that my name would also be added to this list and that the same thing would be done for me.
I figured that sounded ok. A bit shadey, but ok. So I let them put some strangers name on my application. I got a call from the club's office asking me to verify if I knew the person and I said that I did and that she was my friend.
A month later I was still waiting for my lifetime membership. I figured that someone had to have signed up in that amount of time so I called the club and spoke to the girl who was there and who sold me my membership. She denied knowing what I was talking about. I told her that I had a friend with me when I signed up and she was witness to what I was told. The girl said she never said any such thing and that doing such things is illegal and against the rules. I was livid. I told her that if I didn't get my lifetime membership as promised that I was going to contact the head office and file a complaint. She laughed and said that it was her word against mine and that nothing would be done.
I called their head office. They of course said they had no idea what I was talking about. I told them that I had a witness who could back up everything I said. They refused to budge and told me that if I tried to sue them they would counter sue me and keep me tied up in court for years. I told them that I didn't need to sue anyone. That the power of the press was all that I needed and that I had several friends in radio, television news, and newspapers that would be more than happy to run with my story.
A few weeks later I got my lifetime membership and a few days after that I got a second one. That girl who got her friend a lifetime membership using my name was fired and the membership of her friend was revoked.
5. Recently I purchased some Sun-Rype Applesauce
. It came in a really stupid plastic jar that had grooves and sharp angles and an inverted pointy bottom inside the jar that made it impossible to get out all of the contents of the jar. I fought with a small spatula and eventually managed to get out almost 1/2 cup of applesauce that was clinging to the sides and bottom of the jar. I emailed the company and told them the problem with their jar and suggested that they look for another type to use because 1/4 of the product was left behind and you had to fight to get it out. They wrote me back with some song and dance about heat and pressure and contracting plastic etc to explain the need for that type of jar and they sent me some coupons. I wrote them back and told them that perhaps they should go and check out their competitors' jars because none of them are like the one Sun-Rype uses and those companies still manage to heat process their fruits.
There have been others, but these are the ones that immediately come to mind.
I always recommend writing to a company to express dissatisfaction with products. After all how are they to know something is wrong if people don't tell them. I also encourange people to write their praises for products that they like too. It's nice to hear that you are doing a good job sometimes