I have gone to Banfield when I had my dog, Holly, and they were always very, very nice. The vets seemed genuinely interested in my dog and didn't treat her like a number or rush through our appointments. My cats have been adopted through PetSmart, who uses Banfield to get their adoptees vaccinated and spayed/neutered before getting adopted.
Again, a good experience with them.
And speaking of franchises, I did work for Veterinary Centers of America in Vegas and I was a receptionist They would try to get us to sell "their" pet food to clients, which I wouldn't do. It was very corporate, meaning the least amount of pay for the most amount of hours you work. THere was a time when I got scheduled to work 14 days in a row because the supervisor screwed up the schedule, and there was nothing she could do about it, because the schedule was already set for that time period. And the vets in THAT particular clinic were so unsympathetic to these animals. One time an old woman came in with a collie who had a big cyst near his eye. She went into the examination room and when she came out 15 mins later, the cyst was still there. When I asked her why it wasn't lanced, she replied she didn't have enough money, so the vet wouldn't do it!!! If I had had money, I would've given it to her. I felt so bad for that dog.
On the other hand, I took all my animals to another VCA in Henderson, NV and I have nothing but LOVE for those vets there (Dr. Winn and Dr. Augenstein in particular). They saw me through thick and thin when my dog was getting her insulin adjusted and was having occasional seizures, which freaked me out. They never charged me when I'd bring her in on an emergency. When I brought my rabbit in because she had died overnight, the receptionist cried with me.
In closing (finally) every individual place is going to be differnt as far as people who work there.
Sorry for the long post!!!