Send an email directly to anne at firstname.lastname@example.org
and tell her what is going on when you try to load the pictures, how far can you get etc? Tell her what operating system you use, give her all the information you can, this will help her get to the bottom of it. If the pictures are to large, they will not load, but I don't recall the size needed off the top of my head.
Anne is 12 hours ahead of us in our day so she may not get right back to you, but she will answer you.