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Ebay negative feedback

post #1 of 15
Thread Starter 
Am I being unreasonable here? A few weeks ago I won an ebay auction for some pretty ceramic kitchen canisters. I contacted the seller immediately and agreed the post and packing cost (to my mother as this was a UK transaction), then sent her a cheque. Two weeks later, I had heard nothing, so I emailed, asking if she had received the payment. Another few days, another reminder, and she finally said yes, she had and I would be getting my canisters. I asked my mother to watch out for them arriving. Three weeks later, the parcel arrived, and the largest canister was smashed to smithereens. They had been wrapped in one layer of bubble wrap and placed in a large cardboard box, with 'Fragile' written on the side in ballpoint pen, almost invisible. Since neither the seller nor I had insured them, there was nothing I could do. But I did email her to say that I thought the packing was insufficient and left it to her as to whether she would refund any of my money. Since then, over a week ago, nothing. So I have left some rather negative feedback about poor communications on Ebay, the first time I have ever done that in over 4 years membership. An I over reacting?
post #2 of 15
No, you're not. Potential buyers have to be made aware that they could encounter similar problems when buying from this offerer, and maybe she'll wise up and be more careful when packing future orders.
post #3 of 15
Umm...I would say YES and NO...depending on what steps you did take.

I sell on Ebay (mainly Gymboree clothes..I am an addict!!) and one time I did sell an antique Hall pitcher (did I spell that right???). I had always sent UPS because I do really love their tracking features. My husband shipped it and because he does all sorts of shipping where he works, he knows how to package it, etc.

The buyer came back and told me it was broken into like 3-4 huge chunks. My heart SANK (I loved that thing, number one, and didn't want to give it up...but I needed $$)....I didn't know what to do.

Many others on the Ebay forums told me that it is MY responsibility to see that something gets to the buyer in the condition it was purchased in. UGH.

I had her send me pictures of it (it was aweful!) and I did file with UPS. UPS ended up taking responsibility and she was completely refunded.

But...there may be various circumstances to transactions. Since I shipped UPS....we have that coverage option if UPS is at fault. Now...I've seen where people send things regular mail and do state CLEARLY in the auction that if insurance is not taken out by the buyer, the seller will NOT be held responsible. So part of me can see that if you CLEARLY opted to not take insurance out, then maybe that would be your own fault. It gets tricky when it wasn't offered nor did you ask for it.

How many times did you email her about this broken thing?? What did you say in it?

Before leaving negative, I may have sent email again saying, "Please respond within X amount of days or I will assume you are avoiding me and leave appropriate feedback". Then at least you gave the option with the consequences. Sometimes you run into a situation where a seller is out of town...or something like that and hasn't had access to email.

How is that person's feedback? can you get a feel as to if this is something that has happened before? Feedback can say a lot! But, all in all, I can't believe that someone would send something with the intention of it to get broken...so I would hope (like my buyer did) someone would give me the chance to attempt to make it right.

Maybe do a compromise! See if she will refund part of your money?? there is always room for compromising if he/she responds.

And...if you paid with paypal....hello complaint time! But you send a check, right?
post #4 of 15
Thread Starter 
Very good points, Carrie. I had been getting fed up with her not replying to my emails long before I received the package. I had to send a cheque as she did not take Paypal. And it was sent regular Royal Mail parcel delivery as I said - only a thin wrap of plastic round each one and the canisters were rolling around in a large box. An accident waiting to happen. I was very polite, informed her what had happened and pointed out the packing was really insufficient. The value was not much, a few pounds, and insurance was never mentioned. So I think I have to grin and bear it. At least I have three of them.
post #5 of 15
I wouldn't grin and bear it. I also sell on ebay from time to time and rarely sell fragile items because of the chance of breakage. When I do, I make sure they are sufficiently packed and charge the buyer for the extra packaging for shipment. I also encourage insurance. It is the seller's fault that they didn't pack the item correctly and the buyers fault if offered insurance and they refused it. You weren't offered insurance.

Whenever I've had a problem with purchasing on ebay, the seller has immediately made the appropriate adjustment. They don't want the negative feedback and if they are a regular seller, they know that. They would get negative feedback if it were me and I would hound them for a full refund.
post #6 of 15
Because of the way it was packaged, even if she had bought insurance it wouldn't cover it. (Or at least it wouldn't cover it by usps standards)

IF your seller does not rectify the problem on her own, you can file a Significantly Not As Described complaint. It will be harder because you paid by check. You can find more information here: http://pages.ebay.com/help/tp/inr-snad-process.html

You should also check your seller's negative feedback to see if she has a history of this. Go to www.toolhaus.org, put in your seller's user id and click "received by". This will show you only the seller's negative feedback.

I'd try clearing it up with a SNAD first. You have 90 days from the sale date to leave negative feedback, so it should be the last thing you do.

HTH!
post #7 of 15
Personally, I would give her negative freedback, as long as she didn't try to remedy the situation. If she offered you part of the money back, then I wouldn't give her a negative. If she told you it wasn't her problem, and ignored your when you told her about the smashed up cannister, then I would give her a negative. At the very least, I would mention on her feedback that she didn't pack them properly. If she didn't offer insurance to you, that is her fault.
post #8 of 15
Quote:
Originally Posted by HopeHacker View Post
Personally, I would give her negative freedback, as long as she didn't try to remedy the situation. If she offered you part of the money back, then I wouldn't give her a negative. If she told you it wasn't her problem, and ignored your when you told her about the smashed up cannister, then I would give her a negative. At the very least, I would mention on her feedback that she didn't pack them properly. If she didn't offer insurance to you, that is her fault.

It's an unfortunate situation for both of you. She made an attempt to pkg the item, but not securely enough (possibly accidentally). However, she shouldn't have taken so long to respond & should have met you halfway in terms of cost, i.e. so that both of you shared the cost/loss. Luckily, I haven't had to leave negative feedback for anyone. Does eBay or PayPal (if you used it) over any recourse? Or maybe your credit card (if used)? Sorry you had such a terrible experience
post #9 of 15
I bought a very hard too find set of dishes on Ebay-the plates were bubble wrapped several times and in a box that was a good size but some of the plates still broke-they were very delicate plates. The seller was upset-she had the boxes marked but neither of us thought to contact the mailing service (can't remember UPS or the postal system.
I think you did the right thing by giving negative feedback.
post #10 of 15
I don't think that SNAD applies-the item may well have been as described, but was damaged in shipping. Whether the damage is the fault of the seller who packaged it or not is irrelevent; even well-packaged items can get damaged.
Now that you have left negative feedback the seller has no motivation to try to rectify the situation. You could have complained through the ebay process prior to leaving feedback. At this point it is a "he said she said" situation. YOu say it was packaged poorly, she might say you were the one who broke it. But now that the FB has already been left, it is pretty much over. Sometimes negative FB gets removed if both agree to it, but basically I think it is over.
post #11 of 15
Quote:
Originally Posted by 2dogmom View Post
I don't think that SNAD applies-the item may well have been as described, but was damaged in shipping. Whether the damage is the fault of the seller who packaged it or not is irrelevent; even well-packaged items can get damaged.
It is the sellers responsibility to have the item arrive in the condition in which it was shipped.

If it was well packaged and broken it would be covered under insurance. If it was packaged poorly and insurance was purchased, the insurance wouldn't cover it. Because it was broken in transit and no insurance was used and it was package poorly, it did not arrive in the condition it was described.

SNADs are used all the time for this.
post #12 of 15
If the seller does not rectify the situation within an appropriate time and manner, then leave the negative feedback.

I use to sell on eBay (long time ago) and at one point sold champagne glasses. They were crystal and I packed them well...bubble wrap galore. However many of these glasses did not make it and as a result I either refunded the money or shipped new sets of glasses. They were happy in the end, but the important thing here is that eBay sellers are basically their own business. it's the same thing if you receive poor service at a restaraunt or in a retail store, you have every right to give negative feedback.
post #13 of 15
If it was packaged well I wouldnt say that the seller should have to pay for it. Because theres only so much one can do to ensure that something gets to the buyer in one piece, and then the rest is up to the post office. However since she didn't package it well I would say that she should give you your money back for that piece.

I also think its a good idea to pay for shipping insurance on anything that is fragile, that way you know you aren't going to loose money if something gets broken.
post #14 of 15
No you are not being dramatic... I have been takin for on ebay about 3 times now. Twice for sunglasses. One pair of Chanel glasses that I paid $80 for was a total scam, the glasses I received where nothing like the picture, and without any exaggeration the quality was worth less than 10 cents. Then the next pair I ordered of some knock off D&G's where beyond cheap. Then just recently I purchased a monster icarplay transmitter for my ipod (another member on here ordered the same thing from the same seller and neither of ours worked) it was dented and didnt work at all. The buyer stated they were in the factory packaging (which was a lie) and that they were brand new... Mine was used and abused. I haven't left negative feedback for him yet, I just sent the item back last week for an exchange... If the product comes back bogus I will dispute it with paypal... Will be my second time in a dispute. Everytime I have tried to leave negative feedback, the accounts no longer exist (suspended or deactivated by ebay)... Which is so odd considering I only buy from power sellers with excellent feedback. Ebay is like gambling, sometimes you come across a steal, and sometimes it feels that someone is stealing from you. You are not exaggerating at all. I would leave negative feedback too!
post #15 of 15
Over reacting? No, by any means. What you did was correct and proper under the circumstances IMO.
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