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Ferris is at the vet's now... - Page 2

post #31 of 57
I think by that point I'd call back and inform them to have copies of all the records ready because I was seeking PROFESSIONAL assistance elsewhere and that Ferris better be ready to go when I get there as well.

I am SO sorry that you are dealing with that. I just don't understand why they don't listen to you!!! YOU live with the cat, YOU take care of the cat...they see him for a day and they know all about him? Please!
post #32 of 57
I'm sorry to hear about the terrible time you're going through for you and for Ferris. I'm shocked by the vet's assertion that getting a lion cut is stressful. I would think my poor kitty suffering from the heat and mats would be much more stressful in the longterm then going to sleep and waking up naked! Lucky survived her lion cut admirably. The part she gets stressed about is only if the groomer has dogs in their, or if she uses the really loud hair dryer.

I hope Ferris is doing ok....lots of snuggles (and maybe some naked Ferris pics?) when he gets home.
post #33 of 57
Thread Starter 
Quote:
Originally Posted by adymarie View Post
You sound like you need a drink!
I think I need FIVE at this point.

Quote:
Originally Posted by emrldsky View Post
I think by that point I'd call back and inform them to have copies of all the records ready because I was seeking PROFESSIONAL assistance elsewhere and that Ferris better be ready to go when I get there as well.

I am SO sorry that you are dealing with that. I just don't understand why they don't listen to you!!! YOU live with the cat, YOU take care of the cat...they see him for a day and they know all about him? Please!
I'm going to hold off on requesting the records until I have had a chance to interview the vet at the Feline Hospital. I'm tired of jumping from one vet to another, I really am. I want to approach this with aforethought rather than just be reactive.

My biggest problem with the current vet is the lack of clear communication between his me and his staff, and his staff to him. Again, they were wonderful with Ginger, and they may think that I'm nuts, but it is imperative to me that I get the care that I DEMAND for my furbabies.

Part of the problem I think is that this vet is hard of hearing and won't wear a hearing aid.

I just spent a half hour on the phone with my friend Liz, owner of 9 cats - she's the one that just joined TCS but hasn't posted yet, silly woman, and she's the one that referred me to this particular guy about a year ago.

Her feedback about the Feline Hospital is that she thought they were very rude and didn't listen to her - so I'm thinking, OMG, if she thought THEY were rude but liked THIS guy, then I'm really in trouble here.

So I'm just going to try to get through today as best as I can - I don't want my anger being passed along to Ferris this afternoon - he's going to need coddling, and everyone will get a vanilla treatment, as I know for a fact that Ginger will hiss and try to attack him when he comes home smelling like vet.

I think I'm going to have to pick up some cheddar cheese - Ferris will definitely need a special treat once he's had the sedative work out of his system.

I just want this week to be OVER, and OMG is this what Menopause has in store for me regarding mood swings? I'm in deeper doo-doo than I thought, if that's the case.

Pass the tequila, please!
post #34 of 57
A little trick that I've learned over the years, in my many dealings with vet clinics:

If you need to get an urgent point across about your animal, bypass the staff, unless you know one of them quite well and they have an excellent track record with passing on messgaes to the Vet. Insist on speaking with the Vet directly, even if it means waiting. That way it goes from you, right to the target audience. No chance of miscommunication.

If he or she doesn't listen, find another Vet post haste. A good Vet will listen, then address the issue, even if it isn't what you want to hear. A good Vet will also explain why they don't agree and offer alternatives for consideration.

I've noticed that quite often the staff at vet clinics are young people and they come and go alot. This doesn't equate to knowing your animal or perhaps even caring if information is conveyed correctly and completely to the Vet.
post #35 of 57
I know that you are more then a little upset right now. But when you calm down a bit, sit down and write a letter to the vet's office outlining all the problems and then asking if something can be done monetary wise for all your trouble you and the cat had to go thru.

If they won't reimburse you or treat you better, then write another letter saying you will be taking your business elsewhere and letting people know of their "service". The last thing they want is no customers!
post #36 of 57
All vets report to a licensing body (board). I'd report his clinic! It seems to me that they want the maximum money for giving the minimum services. Charging $300.00 for a belly shave and blood work? OMG! That's outrageous!
post #37 of 57
Thread Starter 
Quote:
Originally Posted by Natalie_ca View Post
All vets report to a licensing body (board). I'd report his clinic! It seems to me that they want the maximum money for giving the minimum services. Charging $300.00 for a belly shave and blood work? OMG! That's outrageous!
It's $150 for the full blood panel, $50 for the annual visit, and another $100 for the grooming under sedation, which is actually not too expensive in my part of the country. This vet charges less for their services than the last one I went to.

For example, I see all kinds of people posting that they can get neuters for $40. Up here, a "low cost" neuter is a MINIMUM of $70.

So I'm less concerned about the cost as I am the quality of care and communication.

Nial - that's great advice and how I am leaning after this fiasco. It is true that the girls in the front office just don't seem to be that knowledgeable and/or educated.

Why is it that no matter what industry it is, those that are on the front lines of customer service are ALWAYS the least trained? Is that a law or something? It seems so stupid to me - the best customer service is provided by those that know the most about whatever product or service they provide, and they are NEVER the ones that the customer is allowed to speak with first.

I don't get it.
post #38 of 57
Quote:
Originally Posted by GingersMom View Post
...Then the vet tells me, "Ferris is a VERY good boy for me, I don't know why you have so many problems with him, he doesn't seem to have any panic issues for me."...
EXCUSE ME?!! After everything you had to put up with, you have to listen to the vet spouting this stupid comment?

I hope you find a better vet very soon! I'm so sorry to hear you've had to go through all this!
post #39 of 57
Betsy, I'm sorry for your troubles, just know that mohawks are all the rage, so if he comes home with a mohawk he will totally be in fashion...
post #40 of 57
Betsy, misery loves company, right? So let me take a moment to join you..........

We decided to go ahead and spay Gypsy (penny's sis) last week. A new Vet tech at our regular clinic does the pre-surgical prep and shaves her stomach from her front leg pits to her tail ! In the process she nearly cuts one of her nipples completely off.

Normally they just shave a small section, as the incision is only about 1 inch or a bit larger.

So now I have a bengal with a mohawk, a bloody nipple and a small incision lost in a sea of hairless skin.
post #41 of 57
Gr, I would be so ticked if my vet did that to me, my husband wouldn't be able to hold me back! (Short tempered) I really wish I could help you out, but I have yet to start my vet tech schooling.
Good luck in finding a more suitable vet for both you and Ferris!
post #42 of 57
Betsy, I totally agree that you need to find a new vet. Even if it's not at the Feline Hospital, the way you and Ferris have been treated is rediculous.

A tip about interviewing the vet. Bring your list of questions and write down the answers. Ask about things like their experience with ferals, their stance on declawing, and their anaethesia protocol. They should be willing to show you where the animals are kept, even their procedure/surgical area (not necessarily a hands-on viewing, but a viewing none-the-less). If it is a multi-species vet, they should have separate waiting and exam areas for cats and dogs.

I got lucky - the first vet that we went to interview was and is fabulous. I hope you have the same luck!
post #43 of 57
Thread Starter 
Quote:
Originally Posted by Kai Bengals View Post
Betsy, misery loves company, right? So let me take a moment to join you..........

We decided to go ahead and spay Gypsy (penny's sis) last week. A new Vet tech at our regular clinic does the pre-surgical prep and shaves her stomach from her front leg pits to her tail ! In the process she nearly cuts one of her nipples completely off.

Normally they just shave a small section, as the incision is only about 1 inch or a bit larger.

So now I have a bengal with a mohawk, a bloody nipple and a small incision lost in a sea of hairless skin.
Oh no, poor Gypsy!!! Aww, that stinks, I hope you spoke to her boss about that! I mean I know everyone has to learn, but to almost take off her nipple?!?

Darn...now I'm even more paranoid about Ferris having been groomed by a tech who admitted she is not a groomer!
post #44 of 57
Thread Starter 
Quote:
Originally Posted by StacyD1987 View Post
Gr, I would be so ticked if my vet did that to me, my husband wouldn't be able to hold me back! (Short tempered) I really wish I could help you out, but I have yet to start my vet tech schooling.
Good luck in finding a more suitable vet for both you and Ferris!
Now I am seriously wondering if I should start taking some vet tech classes! Maybe I should look into that...

What's the pay like in general, do you know? I would assume it isn't that much, but then again, you never know!
post #45 of 57
Thread Starter 
Quote:
Originally Posted by valanhb View Post
Betsy, I totally agree that you need to find a new vet. Even if it's not at the Feline Hospital, the way you and Ferris have been treated is rediculous.

A tip about interviewing the vet. Bring your list of questions and write down the answers. Ask about things like their experience with ferals, their stance on declawing, and their anaethesia protocol. They should be willing to show you where the animals are kept, even their procedure/surgical area (not necessarily a hands-on viewing, but a viewing none-the-less). If it is a multi-species vet, they should have separate waiting and exam areas for cats and dogs.

I got lucky - the first vet that we went to interview was and is fabulous. I hope you have the same luck!
Hmmmmm...separate waiting areas? Not a single vets office in this area has that. In fact, when I brought Ferris in this morning, there was a St Bernard coming in at the same time, and he lunged toward the carrier just because he was nosy - not being mean, and he scared the heck out of a little dachund (sp) that was there at the same time.

I leapt in front of the carrier to block the dog from getting close, but at that ponit Ferris was in a tight ball with his eyes squeezed shut, obviously trying to wish himself home.

I do plan to have a list, though. That's a given - I need to approach this like I'm hiring someone. Because, I am, when you get right down to it!

Is there a thread on TCS that would have a complete list of vet interview questions?
post #46 of 57
Quote:
Originally Posted by Kai Bengals View Post
Betsy, misery loves company, right? So let me take a moment to join you..........

We decided to go ahead and spay Gypsy (penny's sis) last week. A new Vet tech at our regular clinic does the pre-surgical prep and shaves her stomach from her front leg pits to her tail ! In the process she nearly cuts one of her nipples completely off.

Normally they just shave a small section, as the incision is only about 1 inch or a bit larger.

So now I have a bengal with a mohawk, a bloody nipple and a small incision lost in a sea of hairless skin.
As you say misery loves the company... here's mine too.

Simon goes to the groomer twice a year for the last 6 years. Same groomer every time. We have gotten to the point that they know exactly what I want no questions asked. MY FAULT! I should have double checked that the groomer was going to be the same person. I assumed and everyone knows what they say when you assume.

Simon was given the worst lion cut I've EVER seen. He never needs sedation, just sits there on his best behavior for the shave.

The absolute worst thing wasn't the shave, I can live with that but the girl who shaved Simon cut him too. They had to put in two staples in his arm. I felt so horrible. I was so upset when they called and they felt it was no big deal and that it happens on occasion!!!! It has NEVER HAPPENED in the six years he has been going.

I went straight to the clinic to pick him up and asked to speak to so and so and that's when I found out she no longer works there. I wanted to know then who shaved him? Oh our new girl.

I tried to refuse to pay but they said no pay no cat. I will NEVER return and I told them that.

I should have been informed that they had a new person!

They did say to bring him back in 2 weeks to have the staples removed at no charge. I don't think so!! We have a week and a half until the staples need to come out but I will take him to my vet.
post #47 of 57
I am so sorry to hear about all of your frustrations with poor Ferris and the vet. I used the Salem Cat Hospital many years ago - they were good, but I frankly, was disappointed - I am not sure what I expected, maybe more "humanity and compassion" ,but that was long ago - I believe that it the vet on Webb st. Here is the link to the Marblehead Animal Hospital that I used for 8 years. They were wonderful and did believe in holistic and natural medicines, etc. When Timothy needed daily fluid therapy, they taught me how to give him his shots, etc. I always loved their staff. I know the founding vet retired about I year before I moved to N.H., but the new owning vet - a youngish woman -was also wonderful. I would say that they are worth speaking to!
I will look forward to hearing that Ferris has returned home to you safely!
post #48 of 57
Poor Gypsy and poor Simon!! I'd be furious too I swear sometimes my confidence in those that deal with companion animals hits rock bottom
post #49 of 57
Quote:
Originally Posted by Natalie_ca View Post
Poor Ferris!!!!

If I were you I would have stood up to them and demanded that they give me the lion cut that I wanted for my cat! It's your money after all and you are paying for it. It's not like they are doing you a FREE favour here. You are paying them $300.00 and they aren't willing to accommodate your request?

I wouldn't pay them a single cent until they gave me what I wanted in the first place.
Yep, I'm with you. Although I'm completely blessed in the vet department... i would have thrown an absolute fit and gotten my way. Of course, I'm evil like that.
post #50 of 57
Quote:
Originally Posted by GingersMom View Post
I do plan to have a list, though. That's a given - I need to approach this like I'm hiring someone. Because, I am, when you get right down to it!

Is there a thread on TCS that would have a complete list of vet interview questions?

Start one, and then what one person hasn't thought of another one will.
post #51 of 57
Thread Starter 
Quote:
Originally Posted by snosrap5 View Post
The absolute worst thing wasn't the shave, I can live with that but the girl who shaved Simon cut him too. They had to put in two staples in his arm. I felt so horrible. I was so upset when they called and they felt it was no big deal and that it happens on occasion!!!! It has NEVER HAPPENED in the six years he has been going.

I went straight to the clinic to pick him up and asked to speak to so and so and that's when I found out she no longer works there. I wanted to know then who shaved him? Oh our new girl.

I tried to refuse to pay but they said no pay no cat. I will NEVER return and I told them that.

I should have been informed that they had a new person!

They did say to bring him back in 2 weeks to have the staples removed at no charge. I don't think so!! We have a week and a half until the staples need to come out but I will take him to my vet.
Oh, the poor boy! I'm so sorry! Give him some scritches from me!

Quote:
Originally Posted by lnbandcats View Post
I am so sorry to hear about all of your frustrations with poor Ferris and the vet. I used the Salem Cat Hospital many years ago - they were good, but I frankly, was disappointed - I am not sure what I expected, maybe more "humanity and compassion" ,but that was long ago - I believe that it the vet on Webb st. Here is the link to the Marblehead Animal Hospital that I used for 8 years. They were wonderful and did believe in holistic and natural medicines, etc. When Timothy needed daily fluid therapy, they taught me how to give him his shots, etc. I always loved their staff. I know the founding vet retired about I year before I moved to N.H., but the new owning vet - a youngish woman -was also wonderful. I would say that they are worth speaking to!
I will look forward to hearing that Ferris has returned home to you safely!
I'll check them out, too, thank you for the recco. They would be a pain to get to, but obviously it is about what is best for Ferris, and not what is most convenient for ME. Do you have a link you can share, and/or a name I can reference? Can I use your name as a referral? If so, please PM me, and thank you again!

To all of you, your stories make me sad, but do help me feel a little better in that I know I'm not alone in my frustration with this whole ordeal - and it HAS been an ordeal that has now lasted three days!

Thank you all for being my crazy cat friends.
post #52 of 57
Poor Ferris. That vet stinks. And I hope you give them a big loud piece of your mind!

But, some vets are just dumb. The one in town here had Ophelia Rose, back when she was named LOLA, booked for a neuter. Then again, he sometimes can't seem to tell his head from his behind!
post #53 of 57
How long until you can collect the poor boy?

I can't believe the vets stupid comment about Ferris being fine with him and he doesn't know what you were fussing about... When Lily gets terrified she just freezes completely and you know she's stressed to the max, not that she's fine! and with semi-ferals, you never know when they'll snap!

Smudgey is the sweetest thing in the world, and at the vets she gets her eye drops fine, but I've just started doing them again (myself since DH is away), and I wrap her tightly in a towel, and try to do it, and she's growling and squirming and squealing at me.

Just because they "seem" fine at the vets doesn't mean it isn't incredibly traumatic, and doesn't mean they don't freak out going into a cage and dealing with the car trip!
post #54 of 57
Ooof that sounds just horrible. Poor Ferris

I'm very happy with Nikita's vet. They're called the Cat Clinic and they're a cat only vet.

I actually walk past their clinic on my way back from work so I drop in there and always buy Nikita's litter and food direct from them. They like to be kept updated on how she's doing and they also give a discount for registered pets. Now I don't even need to tell them I have Nikita, they bring her details up to give me the discount without being told, heh..

That really helps though and they're nice and friendly and really care about cats. I don't know how they are on natural medicine etc. but they are doing a study where they're helping people feed their cats a raw diet and then doing a long term follow up to see if there's a difference in raw fed cats vs. on standard cat food cats.

Going to Edinburgh would be rather too far for you to travel though. Anyway good luck with finding a new vet.
post #55 of 57
Thread Starter 
We're home, he looks goofy and handsome and SKINNY!

I'm heading over to fur pics to get these pics uploaded...come visit us there!
post #56 of 57
Quote:
Originally Posted by GingersMom View Post
We're home, he looks goofy and handsome and SKINNY!

I'm heading over to fur pics to get these pics uploaded...come visit us there!
Ohhhhh I'm assuming they're taking a while to upload - come on pics!!!!! I'm supposed to be studying....

I HAVE to see the pics though!
post #57 of 57
Thread Starter 
OK, OK, they're up!!!

Look HERE!
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