What to do when you see a "bad" post

Originally Posted by crittermom

Ok.But I feel the need to point this out.Sorry if it steps on anyones toes.
The post that was just on here the other night, I reported 2 times! .There were others that had reported the thread.It took 2 HOURS for that thread to be pulled.
I was told to go to H*** and was VERY upset that something like that, after being reported was allowed to remain on TCS.If my children had read that post, which was totally uncalled for, I would NEVER have returned to TCS.There is a word that we are not allowed to use, it is censored, but yet that post was left on for 2 HOURS.I was totally offeneded and appaulled.
I am thankful that someone finally pulled the thread and it was removed.But, am still upset that it was allowed to remain for that long.
I have bitten my tongue on more posts than I can count.There have been many, like the one Linda mentioned about the cats head.I think there should have been some kind of warning with that BEFORE we opened it.

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Reported posts notify the mods via e-mail. If you see something that bad and it's been reported and still nothing then PM a mod that you KNOW is on-line. It's very possible for several mods to be on and have NO idea that there's a reported post on the boards unless they have checked their e-mail.

I've seen a few posts here that didn't offend me, but I could see how they would offend someone! I just kind of bit my tongue on those.... But telling someone to go to H*** is INSANE, I can't believe people don't have enough respect to not even say that in the first place! Unbelievable!

There were a few mods and even Anne was on when I reported it.
I was very upset about that.I told my husband about it and he actually told me not to bother with coming back.But, I did because the thread WAS pulled.

I'm going to be honest. If someone would have said that to me, personally, I would have never come back to TCS. Honestly!

Originally Posted by crittermom

There were a few mods and even Anne was on when I reported it.
I was very upset about that.I told my husband about it and he actually told me not to bother with coming back.But, I did because the thread WAS pulled.

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I would have missed you if you didn't come back!!

I'm glad the thread was pulled, but surprised it took so long, I would have PM'd Anne right away!

If nothing would have been done about it, I would have left TCS for good.

I think boycotting TCS because of ONE bad poster is a little extreeme. I'm a mod on another site and like I said... even with a reported post it can get missed. If something is THAT offensive then use the PM system. Since you knew Anne was on TCS then the PM has a better chance of reaching her than the e-mailed report. Remeber, the mods are regular people just like us and they can't be everywhere all the time. I would never let one person chase me away... especially knowing that the moderators would deal with the offending person by either pulling their post and warning then or possibly banning them. This place is WAY too valuable to me to be chased away by one rude or inconsiderate person. Of course, I've been told that I'm thick skinned too.

Originally Posted by crittermom

The post that was just on here the other night, I reported 2 times! .There were others that had reported the thread.It took 2 HOURS for that thread to be pulled.
I was told to go to H*** and was VERY upset that something like that, after being reported was allowed to remain on TCS.If my children had read that post, which was totally uncalled for, I would NEVER have returned to TCS.There is a word that we are not allowed to use, it is censored, but yet that post was left on for 2 HOURS.I was totally offeneded and appalled.
I am thankful that someone finally pulled the thread and it was removed.But, am still upset that it was allowed to remain for that long.
it.

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Unfortunately, such things can and sometimes do happen, as moderators have families, jobs and other reponsibilities, and thus cannot be online 24/7. Although we're spread over a few continents and several time zones, there may be some unavoidable "gaps" when monitoring the site.

We all make an effort to respond to reported posts as quickly as possible, but we are at times unable to react immediately.

If you know mods or administrators are online when you see a problem, it's best to send a PM to one or more of us, as we receive reported post notifications by email, not PM.

Originally Posted by twstychik

Reported posts notify the mods via e-mail. If you see something that bad and it's been reported and still nothing then PM a mod that you KNOW is on-line. It's very possible for several mods to be on and have NO idea that there's a reported post on the boards unless they have checked their e-mail.

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I don't get the whole point of Mods being on at certain hours and not having access to an email account that the alerts are sent to. I saw 5 mods that night jump off and on in the CL. I thought the whole idea behind using the alert button was to PM the mods, not send an email. If I had known that on this specific night I would have PMed the 5 mods online. After 2 1/2 hours more reports I finally PMed a mod asking when it going to be removed (this mod had just signed on). I am thankful it was removed but what if it was of dire consequences?

Originally Posted by twstychik

I think boycotting TCS because of ONE bad poster is a little extreeme. I'm a mod on another site and like I said... even with a reported post it can get missed. If something is THAT offensive then use the PM system. Since you know they are on TCS then the PM has a better chance of reaching them than the e-mailed report. Remeber, the mods are regular people just like us and they can't be everywhere all the time. I would never let one person chase me away... especially knowing that the moderators would deal with the offending person by either pulling their post and warning then or possibly banning them. This place is WAY too valuable to me to be chased away by one rude or inconsiderate person. Of course, I've been told that I'm thick skinned too.

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I enjoy it here at TCS. Don't get me wrong.I value ALL of my friends here.But, it thought it was totally ridiculous that thread was allowed to stay up for so long. Being told to go to H*** kind of REALLY ____________ me off. There were no PMs saying anything other than the one Mod that I did PM and ask her to PLEASE do something about it.She did and I am thankful for that.
But, I have also reported a post before for foul language.It took 2 or 3 days and 2 reports for it to be changed.

Originally Posted by crittermom

I was told to go to H*** and was VERY upset that something like that, after being reported was allowed to remain on TCS.If my children had read that post, which was totally uncalled for, I would NEVER have returned to TCS.There is a word that we are not allowed to use, it is censored, but yet that post was left on for 2 HOURS.I was totally offeneded and appaulled.

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Reported posts only go to the Mods in charge of that forum. If they are not online at the time or do not read their emails, they are not aware of the problem.

Originally Posted by valanhb

2. OMG - it's BAD!!! Report the post, and if nothing happens it may mean that the mod(s) of that forum aren't online. Send any of us a quick PM, especially if you see us posting elsewhere. We can't be everyone at once, so we likely won't be the first to see a problem post. Also, we may not be where we get the notification emails (I get the notifications at work, since I'm there more than I am home, so evenings and weekends I don't get the emails.)

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Heidi has given you the perfect example of what to do if you are in that situation again. I woke up the next morning and had a PM from a member about the thread, but I was sleeping when it was sent.

Please be assured that if a very offensive post is up for a bit after it was reported, it is because we are not aware of it. The Moderators and Admins try to get offensive posts off the board as quickly as possible.

Thank you very much for clarifying that!!! I was NOT aware until I reread this, that the Mods are only notified VIA e-mail.I know I for one do not check my e-mails regularly.
From now on, I will NOT us the report button.IMO, it does NO good.

Originally Posted by crittermom

There were a few mods and even Anne was on when I reported it.
I was very upset about that.I told my husband about it and he actually told me not to bother with coming back.But, I did because the thread WAS pulled.

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I am glad that you were bigger (and better) then whoever posted that! You have every right to be upset. I hope that member got a PM from the mods!

Originally Posted by Crazyforinfo

I don't get the whole point of Mods being on at certain hours and not having access to an email account that the alerts are sent to. I saw 5 mods that night jump off and on in the CL. I thought the whole idea behind using the alert button was to PM the mods, not send an email. If I had known that on this specific night I would have PMed the 5 mods online. After 2 1/2 hours more reports I finally PMed a mod asking when it going to be removed (this mod had just signed on). I am thankful it was removed but what if it was of dire consequences?

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Not everyone keeps their e-mail open all the time (I don't). On the board I moderate I usually see the threads (most of our bad posts are spam) and deal with them. Then later, when I check my e-mail, I see the report.

Originally Posted by crittermom

I enjoy it here at TCS. Don't get me wrong.I value ALL of my friends here.But, it thought it was totally ridiculous that thread was allowed to stay up for so long. Being told to go to H*** kind of REALLY ____________ me off. There were no PMs saying anything other than the one Mod that I did PM and ask her to PLEASE do something about it.She did and I am thankful for that.
But, I have also reported a post before for foul language.It took 2 or 3 days and 2 reports for it to be changed.

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Well, I'm glad it was taken care of (eventually) and that your still here. It's sad that some people have nothing better to do with their time than troll forums and look for people to upset.

Originally Posted by crittermom

From now on, I will NOT us the report button.IMO, it does NO good.

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You are wrong about that. If no Mods were on, and one happened to log into the computer and check their email, they would go to that thread first thing and take care of it. If you just send a PM, they may visit other sites and such before visiting TCS and seeing your PM.

If it's a really nasty post I would do both... use the report post button and alert any avaliable mod via PM

Ok, I will PM the Mod AND report it.I just dont want to be a pain in the butt about it.But, I do feel that the posts do need something done about them.
Yes, the person in question- WAS dealt with

Originally Posted by crittermom

Ok, I will PM the Mod AND report it.I just dont want to be a pain in the butt about it.But, I do feel that the posts do need something done about them.
Yes, the person in question- WAS dealt with

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Don't feel like a pain... it needs to be brought to their attention and if the mods here are anything like myself (and the other mods I work with) we fully appreciate your care, concern and attention. It's like having extra eyes keeping watch on things. If the members aren't aware and letting the mods know things would go a whole lot longer with out action.

Originally Posted by crittermom

Thank you very much for clarifying that!!! I was NOT aware until I reread this, that the Mods are only notified VIA e-mail.I know I for one do not check my e-mails regularly.
From now on, I will NOT us the report button.IMO, it does NO good.

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It does some good if the mod in question isn't logged into TCS, but is checking her email.

To cover all bases, you could hit the "report post" button, and simply type in "Please check this!", and then go to the forums home page and see whether mods are online, and PM one or two. Although we have our assigned forums, we do intervene when we see or are made aware of a problem in a forum not our "own".

Sometimes one of us is away or having computer problems, so a forum is being monitored by mods not listed as responsible for that forum, and who therefore don't receive the "reported post" emails for it. That was the case with IMO in recent weeks, as I was without home Internet access for close to two weeks due to a telecoms strike, and then was away on a family vacation for a little over a week. Other mods kindly kept a closer watch on IMO , so as not to leave my co-moderator bearing the entire burden.

Sometimes when you report a post it isn't dealt with right away because the mods are deciding what to do about it. There were a series of two posts that I thought flagrantly violated the rules about not being viscous to people, but I think the problem was solved without the posts being deleted. It would be nice though to get some follow-up when I report posts. Usually I do but sometimes nothing happens with the post and I never know why.

But our mods/admins/owners do a lot of thankless and hard work, so maybe this thread should be about thanking them for everything they do that makes this sort of thing our biggest worry