I won't name names due to the liability to the site, but I'm wondering if anyone else has had problems like this, and what we can do about it.
A couple months ago Earl called his cell phone company for some problem or another. They told him that the network his phone/plan is on will be taken down by the end of the year, so he needed to sign up for a different plan and get a new phone. They said that even though the phone cost over $150, there would be $100 in rebates sent to him and we would have the full year of the contract to pay it off. Time went by and no rebates, so he called them. They said that it was the phone manufacturer that sends out rebates, so it may take them a while. They told him to call back if he hadn't recieved them by December 1.
December 1 rolls around, still no rebates. He tried to make a call today and the phone has been SHUT OFF! He calls them to find out why since we made a payment for the monthly service, plus a little to pay off the phone (I'm guessing since we also didn't recieve a statement last month
). They told him that it was turned off because we haven't paid for the phone. Oh yeah, and there is no such deal where you get a year to pay it off, and there are no rebates. So somehow I'm supposed to pull $167, plus a $25 reconnect fee out of my rear end, and since he's on a contract they WILL keep charging $40 a month whether or not the service is on.
How can we fight this? They are basically saying that the guy who sold Earl the phone and plan lied to him and it's not their problem. He's going to call back this afternoon and try to talk to someone who isn't so standoffish, and hopefully get this resolved. I just see that this is going to be a big fight.
A couple months ago Earl called his cell phone company for some problem or another. They told him that the network his phone/plan is on will be taken down by the end of the year, so he needed to sign up for a different plan and get a new phone. They said that even though the phone cost over $150, there would be $100 in rebates sent to him and we would have the full year of the contract to pay it off. Time went by and no rebates, so he called them. They said that it was the phone manufacturer that sends out rebates, so it may take them a while. They told him to call back if he hadn't recieved them by December 1.
December 1 rolls around, still no rebates. He tried to make a call today and the phone has been SHUT OFF! He calls them to find out why since we made a payment for the monthly service, plus a little to pay off the phone (I'm guessing since we also didn't recieve a statement last month
How can we fight this? They are basically saying that the guy who sold Earl the phone and plan lied to him and it's not their problem. He's going to call back this afternoon and try to talk to someone who isn't so standoffish, and hopefully get this resolved. I just see that this is going to be a big fight.