- Joined
- Mar 1, 2005
- Messages
- 2,568
- Purraise
- 1
So I just got back from a certain large retailer of electronics (which shall remain nameless). I went in there ready to buy a brand new laptop... I had looked online and I knew which one I wanted, and I knew that I didn't want the extended warranty.
So I found the laptop I wanted, asked a few questions about it, got the answers. Then the woman proceeds to explain to me the advantages of extended warranty. After a few minutes, someone called her away so she left. I keep looking at the computer and right away another salesman appears and starts to explain to me the advantages of extended warranties.
For 10-15 minutes (but it felt like an hour!) he tells me about everything that can (and probably will) go wrong on the computer after the manufacturer's warranty is up. According to him, the heat of the computer might melt the DVD burner. The screen might end up with lines and/or spots, the keyboard will also break somehow...
Of course I CAN buy the computer without the warranty, IF I don't mind paying hundreds of dollars in repairs every month or so when something breaks.
My reply: "I'll think about it!"
(My thoughts: "somebody shoot me. I just want to get out of here before I hurt someone!
)
Then I left the store, and I don't think I'll be back. They just lost a sale.
I think that justifies a nice letter to head office about their sales policies. Really, it seems that the items they have are just excuses to sell extended warranties.
So I found the laptop I wanted, asked a few questions about it, got the answers. Then the woman proceeds to explain to me the advantages of extended warranty. After a few minutes, someone called her away so she left. I keep looking at the computer and right away another salesman appears and starts to explain to me the advantages of extended warranties.
Of course I CAN buy the computer without the warranty, IF I don't mind paying hundreds of dollars in repairs every month or so when something breaks.
My reply: "I'll think about it!"
(My thoughts: "somebody shoot me. I just want to get out of here before I hurt someone!
Then I left the store, and I don't think I'll be back. They just lost a sale.
I think that justifies a nice letter to head office about their sales policies. Really, it seems that the items they have are just excuses to sell extended warranties.