Can anyone help??

graciecat

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Well, poop I was hoping that would work.

I could tell you how to install the XP firewall, but somethings don't run right if you're behind a firewall, but I've never had any trouble.

We've always used IE, so I'm not sure if Firefox or Opera would work right behind the firewall.

If you want to try it, let me know and I'll tell you how.

Did you run your virus scan to make sure you didn't pick something up?
Maybe give that a try.
Delete your cookies and do a disk clean-up, see if that takes care of it.

Also in your add/remove programs thing look for something with TV in the name.
My Sister had that on her computer once...she didn't put it there a website she visited installed it...I can't remember the name of it for sure, I just know it was either TV something or something TV.
 
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h~chan

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Originally Posted by Graciecat

Well, poop I was hoping that would work.

I could tell you how to install the XP firewall, but somethings don't run right if you're behind a firewall, but I've never had any trouble.

We've always used IE, so I'm not sure if Firefox or Opera would work right behind the firewall.

If you want to try it, let me know and I'll tell you how.

Did you run your virus scan to make sure you didn't pick something up?
Maybe give that a try.
Delete your cookies and do a disk clean-up, see if that takes care of it.

Also in your add/remove programs thing look for something with TV in the name.
My Sister had that on her computer once...she didn't put it there a website she visited installed it...I can't remember the name of it for sure, I just know it was either TV something or something TV.
I ran both Adware and my antivirus a little while ago.. and nothing came up in my antivirus.. I got rid of the files that Adware found, because that's what stopped it yesterday.

I check my Add/Remove Programs all the time.. I just did again to be sure, and all that's in there are my antivirus and Adware programs, and things that were installed for my digital camera/mp3 and my messenger program.

I haven't done it for a while, so I'm not sure where to go.. where is the option for the disk cleanup?
I think I just saw it, but when I go back to look, I can never find it again..
 

watchcaddy

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Originally Posted by Graciecat

Well, poop I was hoping that would work.

I could tell you how to install the XP firewall, but somethings don't run right if you're behind a firewall, but I've never had any trouble.

We've always used IE, so I'm not sure if Firefox or Opera would work right behind the firewall.

If you want to try it, let me know and I'll tell you how.

Did you run your virus scan to make sure you didn't pick something up?
Maybe give that a try.
Delete your cookies and do a disk clean-up, see if that takes care of it.

Also in your add/remove programs thing look for something with TV in the name.
My Sister had that on her computer once...she didn't put it there a website she visited installed it...I can't remember the name of it for sure, I just know it was either TV something or something TV.
Windows firewall is a software firewall and easily crackable. A hardware firewall, router, is recommended. Firefox runs fine behind a firewall, router. I personally do not use software firewall, so I can't speak to that.

If you are already infected, staying behind a firewall will not do you any good.
 
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h~chan

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Originally Posted by Graciecat

Click on Start, then All Programs then System Tools and the disk clean-up is in there.
Wow.. call me blind but.. I don't see it.


Is it under a certain menu? I feel really stupid now..
 

watchcaddy

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Originally Posted by h~chan

Unfortunately I'm still getting them after I disabled messenger service..




I was using IE to look at a video or something that a relative told me about.. they're usually on youtube so I don't worry about it messing up my computer.. I use Opera as my browser but I use IE when I want to watch something.. because Opera and FF won't show them for some reason.. I guess I need to learn more about the settings..


Anyways.. I'll give this a try now and let you know what happens.

EDIT: When I click on "Undo changes..." it says it found a problem and needs to close.. and it won't go any further.. any ideas?
Yea, I would say at this point your computer is infected. Give this a try.

Use an external antivirus to scan your computer. Here is the link, http://housecall.trendmicro.com/

It might take a while for it to run, be patient. Also, I have tried this, on many of infected machines, this will not run because the virus/malware detects it and blocks it.

Give that a try and let us know. Hope it works.
 

graciecat

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Originally Posted by h~chan

Wow.. call me blind but.. I don't see it.


Is it under a certain menu? I feel really stupid now..
That was my fault...it's "Start" then "All Programs" then "Accessories" then "System Tools"...then you should see disk clean up.

I don't know if that'll work or not, but I suppose it's worth a try.
I'm by no means a computer programer...I'm just trying to help
 
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h~chan

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Originally Posted by watchcaddy

Yea, I would say at this point your computer is infected. Give this a try.

Use an external antivirus to scan your computer. Here is the link, http://housecall.trendmicro.com/

It might take a while for it to run, be patient. Also, I have tried this, on many of infected machines, this will not run because the virus/malware detects it and blocks it.

Give that a try and let us know. Hope it works.
When I tried it said my Java settings were disabled, but when I checked, they're all enabled.. I'm getting so confused..
 

watchcaddy

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Originally Posted by h~chan

When I tried it said my Java settings were disabled, but when I checked, they're all enabled.. I'm getting so confused..
hmmm....did you check these settings in IE?
 
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h~chan

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Originally Posted by watchcaddy

hmmm....did you check these settings in IE?
Yeah.. I had to open it to use it.. Opera wouldn't do anything with it.
 

watchcaddy

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Originally Posted by h~chan

Yeah.. I had to open it to use it.. Opera wouldn't do anything with it.
give this a try. go to www.getfirefox.com and dl fireox. Install it and try housecall again. I just tried firefox with standard settings, it works. Please give that a try. I really hope it works for you this time. Let us know.
 
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h~chan

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Originally Posted by watchcaddy

give this a try. go to www.getfirefox.com and dl fireox. Install it and try housecall again. I just tried firefox with standard settings, it works. Please give that a try. I really hope it works for you this time. Let us know.
I have Firefox but it hasn't been opening for me, so I was thinking about downloading it again.. I'll try and let you know.
 

watchcaddy

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May I ask how old your computer is? When was the last time you reinstalled windows? Did you do all the necessary windows updates?
 
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h~chan

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I got it to work, but it says it has 13 hours left of scanning.. ? Does that sound right? Seems like a lot to me..


Originally Posted by watchcaddy

May I ask how old your computer is? When was the last time you reinstalled windows? Did you do all the necessary windows updates?
I think I got it for my 15th birthday.. and I don't know when it was made.. so at least three years old, I think.

I'm not really sure.. I've never installed windows.. my relatives who got it for me have done all the installing and updating on it, and it's been a while.
 

crazyforinfo

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Originally Posted by h~chan

I got it to work, but it says it has 13 hours left of scanning.. ? Does that sound right? Seems like a lot to me..




I think I got it for my 15th birthday.. and I don't know when it was made.. so at least three years old, I think.

I'm not really sure.. I've never installed windows.. my relatives who got it for me have done all the installing and updating on it, and it's been a while.
Do they run windows update on a regular basis for you or just when they gave it to you?
 
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h~chan

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I don't know why it said 13 hours, because it got down to a minute, but now it's not doing anything.. I clicked results and I see what might be causing the popups, so I'm hoping something will come up and remove them soon..

Originally Posted by Crazyforinfo

Do they run windows update on a regular basis for you or just when they gave it to you?
They ran some things pretty much every time they were over and looking at stuff online.. but they haven't been out for a long time. I've never tried any of that on my own.
 

watchcaddy

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Let us know if housecall worked. If not, we will try to think of something else.
 
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h~chan

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It was working great, but it just sort of stopped.. and when I looked in the results, I saw what's probably causing popups.. but it won't do anything, and I don't know what else to do. It's been like this for almost an hour.. and I put a box around the one I found for popups. I saw one other that mentioned it, too.


 

watchcaddy

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Originally Posted by h~chan

It was working great, but it just sort of stopped.. and when I looked in the results, I saw what's probably causing popups.. but it won't do anything, and I don't know what else to do. It's been like this for almost an hour.. and I put a box around the one I found for popups. I saw one other that mentioned it, too.


I am so sorry to tell you this, but now the only way to get rid of them is to reinstall windows. They are already in your system and even if you get rid of them or think you did, the fact is, they are still there. You can never be sure. There are two other programs I would like you to try before we really give up. These are also malware removal tools.

1. Windows defender-it is an easy to use program. If you have a genuine windows go dl it at http://www.microsoft.com/athome/secu...e/default.mspx

install it, update it, run it couple of times, turn the comp off, turn it back on and see if the pop ups are back. If they do then go to the next one. OH, PLEASE USE FIREFOX FROM NOW ON. It is much safer browser than IE.

2. Spybot search and destroy- dl it here- http://www.safer-networking.org/en/download/index.html

install it, update it, run it couple of times, turn the comp off, turn it back on and see if the pop ups are back.

NOTE: before you use Spybot search and destroy, create a restore point. Start-help and support-Undo changes to your computer with System Restore-Create restore point-type a name-click ok.

I hope this will help. Let us know.
 
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h~chan

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Originally Posted by watchcaddy

I am so sorry to tell you this, but now the only way to get rid of them is to reinstall windows. They are already in your system and even if you get rid of them or think you did, the fact is, they are still there. You can never be sure. There are two other programs I would like you to try before we really give up. These are also malware removal tools.

1. Windows defender-it is an easy to use program. If you have a genuine windows go dl it at http://www.microsoft.com/athome/secu...e/default.mspx

install it, update it, run it couple of times, turn the comp off, turn it back on and see if the pop ups are back. If they do then go to the next one. OH, PLEASE USE FIREFOX FROM NOW ON. It is much safer browser than IE.

2. Spybot search and destroy- dl it here- http://www.safer-networking.org/en/download/index.html

install it, update it, run it couple of times, turn the comp off, turn it back on and see if the pop ups are back.

NOTE: before you use Spybot search and destroy, create a restore point. Start-help and support-Undo changes to your computer with System Restore-Create restore point-type a name-click ok.

I hope this will help. Let us know.
When I go to download Spybot, it gives me a list of downloads to choose from (BN File Forum, Planet Mirror, Freeware Archive); does it matter which one I choose?

Also, when I go to "Undo changes" it still won't let me do anything else.. like it was doing yesterday.. will it mess anything up if I run SB anyways?
 
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