Argh! I could not get a client off the phone. She kept going and going. She would not take the hint that I had work to do (on her file). She had a bad experience at one of our office and had to complain, but of course did not get the name of the person she had issues with. She told me the same stuff over and over and over. It didn't help that I had to deny her request, but at least I did it nicely. What a pain!
How do you get clients off the phone?
How do you get clients off the phone?