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She just wouldn't shut up!

post #1 of 11
Thread Starter 
Argh! I could not get a client off the phone. She kept going and going. She would not take the hint that I had work to do (on her file). She had a bad experience at one of our office and had to complain, but of course did not get the name of the person she had issues with. She told me the same stuff over and over and over. It didn't help that I had to deny her request, but at least I did it nicely. What a pain!

How do you get clients off the phone?
post #2 of 11
I tell them I will look everything up in the computer and get back to them just as soon as i have the info they need.
post #3 of 11
It COMPLETELY depends on the client. I don't have any one standard method.
post #4 of 11
I pretend someone is physically present and in need of my help....like I have a meeting for something....
post #5 of 11
Oh, a clients just walked into reception!

Works everytime
post #6 of 11
"Hello, Hello...hel...zzzzzz, I am sorr...zzzz...so much static...zzzzz..I...zzzz...can't..zz...he.zzz..ya...zzzz" Ooops I guess I lost her.
post #7 of 11
I work at a locksmith company dispatching jobs. Do you know how many people get mad at ME when either my tech was late, they got overpriced, or THEY themselves locked their keys in their car - and they are going to be late for work...

So when you find this answer out- let me know!
post #8 of 11
We recorded our voices for pages and click play so the person can hear us being paged over the loud speaker and say we have to go
post #9 of 11
Quote:
Originally Posted by icklemiss21 View Post
We recorded our voices for pages and click play so the person can hear us being paged over the loud speaker and say we have to go
Now, thats creative!
post #10 of 11
Some people take over an hour to get rid of
post #11 of 11
Quote:
Originally Posted by icklemiss21 View Post
We recorded our voices for pages and click play so the person can hear us being paged over the loud speaker and say we have to go
Oh that is fantastic!!!
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