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THE BEST customer service person ever!

post #1 of 12
Thread Starter 
I just had the best conversation with a complete stranger!

I called US Airways just now to confirm my round trip to NC on May 24-25 and the return flight confirmation for Penny to ride home in the cabin with me. Of course, Travelocity, as it turns out, did NOT secure a cabin reservation for Penny as they said they had - I'm accustomed to people NOT doing what they say they have, hence my calling 3 weeks in advance to confirm everything.

This customer service rep was funny and nice and has two spayed females littermates that are about 4 years old, and I told her about Ginger and Ferris, and of course, Penny (since that's why I was calling) and she asked me where I'd heard about such a great deal for a Bengal and I told her about TCS and gave her the web address, LOL!!!

She is going to come here to look for kitty pictures, LOL!!! I hope she likes what she sees and joins us here.

What a refreshing change of pace to speak to a customer service person who was so NICE!!!

I guess it's 'cause she's a cat lady, and we KNOW we rock.
post #2 of 12
Of course it's because she's a cat lady. How smart of you to confirm your plans so you weren't left with no arrangements for Penny. Let's hope she decides to check out TCS.
post #3 of 12
Betsy that is so cool! I hope she does end up here and hanging out all the time!!
post #4 of 12
Actual nice customer service reps are few and far between, so congrats on finding one! Its a good thing you decided to call and veryify the arrangements.
post #5 of 12
Quote:
Originally Posted by GingersMom View Post
What a refreshing change of pace to speak to a customer service person who was so NICE!!!

I guess it's 'cause she's a cat lady, and we KNOW we rock.
Ain't that the truth!!
post #6 of 12
That's awesome!! I love nice customer service people!
post #7 of 12
She'll be welcomed here without a doubt! Does she know your username Betsy?
post #8 of 12
That is great (that she may join and you had such a helpful customer service person alot of them are no help at all - at least all the ones I spoke to today)
post #9 of 12
USAir has taken alot of hits in Customer Service lately, so they are stepping up to plate.

I still wish you had more time for NC, Betsy.
post #10 of 12
Thats great, don't u love it when u call somewhere and they are soo nice and then of course u get to talking bout kitties

O man I am s o excited that Penny is coming home in a few weeks Such a gorgeous girl to add to ur gorgeous crew !!!

I hope the lady likes what she sees here and sticks around
post #11 of 12
Thread Starter 
Quote:
Originally Posted by Rosiemac View Post
She'll be welcomed here without a doubt! Does she know your username Betsy?
I told her, so hopefully she wrote it down.
post #12 of 12
Thread Starter 
Quote:
Originally Posted by neetanddave View Post
I still wish you had more time for NC, Betsy.

Me too!

Drive to Wilmington on the 24th and meet me for supper!
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