I'm at the point now where if I order anything online and the company, store, or person uses DHL, I'm passing.
I was supposed to get a package yesterday that wasn't delivered for an unknown reason. I was given a lame excuse about my house being so far away from the local facility that they were delayed. If my distance away is an excuse then the date of scheduled delivery in the tracking and on the website when you inquire about transit times should change to reflect that. I was supposed to get the package today, and by mid afternoon the tracking still hadn't updated and I wanted to know where the package was. I called customer service and was told by a rep that there were no drivers left and they might not be able to get to me today. They had a supervisor call me and I was told that I'd have the package by 5:00...5:00 came and went and still no package. I updated the tracking to find that they were unable to find my house! I called the local facility to confirm, and sure enough, they had difficult finding my house. I love on a very main road right on the edge of that road and on the corner of another road..you can't miss me! So now apparently they are going to try again tomorrow.
Had this been the first time they've screwed up with me I'd let it go, but it isn't. For starters, they don't use official trucks in my area. They have other "couriers" deliver packages in my area, so you never know WHO has your package. The last time I ordered something that came through DHL it was a large shipment and they actually split it up between two couriers. One half came at noon and the other half came at almost 4. They've also been late many times before, in fact I think only one other time have they ever delivered on the date promised. My first experience with them, they actually lost a HUGE box (it was a set of drums) for 3 weeks. I ordered it before I got married because I figured it would show up before then (the item was in stock and I was getting married in 2 weeks). I came home from my honeymoon to find it sitting in my driveway and it had been there for 2 days, in plain sight, with the contents written all over the box.
I don't know how many people have DHL in their area but they are the most worthless delivery company of encountered. I know that UPS and Fedex make mistakes too, but they take it to a whole new level. Their slogan should be "WHEN WE FEEL LIKE IT, IF WE CAN FIND YOU, AND BY WHOEVER WE DRAW STRAWS TO DELIVER TO YOU".
I swear if the pile of garbage I'm getting exposed to this week gets any bigger I'm going to drown in it.
I was supposed to get a package yesterday that wasn't delivered for an unknown reason. I was given a lame excuse about my house being so far away from the local facility that they were delayed. If my distance away is an excuse then the date of scheduled delivery in the tracking and on the website when you inquire about transit times should change to reflect that. I was supposed to get the package today, and by mid afternoon the tracking still hadn't updated and I wanted to know where the package was. I called customer service and was told by a rep that there were no drivers left and they might not be able to get to me today. They had a supervisor call me and I was told that I'd have the package by 5:00...5:00 came and went and still no package. I updated the tracking to find that they were unable to find my house! I called the local facility to confirm, and sure enough, they had difficult finding my house. I love on a very main road right on the edge of that road and on the corner of another road..you can't miss me! So now apparently they are going to try again tomorrow.
Had this been the first time they've screwed up with me I'd let it go, but it isn't. For starters, they don't use official trucks in my area. They have other "couriers" deliver packages in my area, so you never know WHO has your package. The last time I ordered something that came through DHL it was a large shipment and they actually split it up between two couriers. One half came at noon and the other half came at almost 4. They've also been late many times before, in fact I think only one other time have they ever delivered on the date promised. My first experience with them, they actually lost a HUGE box (it was a set of drums) for 3 weeks. I ordered it before I got married because I figured it would show up before then (the item was in stock and I was getting married in 2 weeks). I came home from my honeymoon to find it sitting in my driveway and it had been there for 2 days, in plain sight, with the contents written all over the box.
I don't know how many people have DHL in their area but they are the most worthless delivery company of encountered. I know that UPS and Fedex make mistakes too, but they take it to a whole new level. Their slogan should be "WHEN WE FEEL LIKE IT, IF WE CAN FIND YOU, AND BY WHOEVER WE DRAW STRAWS TO DELIVER TO YOU".
I swear if the pile of garbage I'm getting exposed to this week gets any bigger I'm going to drown in it.
