Guys--
Last Friday, April 13, I ordered the Natural Balance Venison & Pea dry cat food (as a first time orderer and a first time to try the V&P).
Then todays NB voluntary recall news hit.
I spent the last few hours on hold with Pet Food Direct, hoping I could do something to stop my order (that is like, impossible in the internet ordering world).
But looks like PFD is on ahead of us. I spoke to the nicest, most compassionate woman who explained all recent orders with the NB recall food, caught in time, will have that item removed for shipping. And they are working on emailing/contacting anyone who made recent orders of Natural Balance.
They are slammed with phone calls, as one would imagine. It was just nice, in the midst of this red hot mess, that PFD is understanding, patient, and *NICE*
Last Friday, April 13, I ordered the Natural Balance Venison & Pea dry cat food (as a first time orderer and a first time to try the V&P).
Then todays NB voluntary recall news hit.
I spent the last few hours on hold with Pet Food Direct, hoping I could do something to stop my order (that is like, impossible in the internet ordering world).
But looks like PFD is on ahead of us. I spoke to the nicest, most compassionate woman who explained all recent orders with the NB recall food, caught in time, will have that item removed for shipping. And they are working on emailing/contacting anyone who made recent orders of Natural Balance.
They are slammed with phone calls, as one would imagine. It was just nice, in the midst of this red hot mess, that PFD is understanding, patient, and *NICE*