I finally got a written letter regarding our furniture. According to the "warranty" company (Debby knows who I am speaking of), it says they will not replace our furniture becase "there is no longer a stain, just the odor & we do not cover odors. The warranty is an accidental warranty, and we are not responsible for the odor." Now, I find their warranty mis-leading, if you ask me. The warranty says "all pet/human bodily fluids are covered" As a result of her peeing, which is a fluid, it left an odor. Maybe they should have put this on their warranty also? So, I filed a complaint with the BBB, saying if they wont replace it, I want a refund + the warranty. I just wonder what the BBB will have to say?
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11/3/02 at 7:59am