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post #31 of 45
I am in a small town but have to agree the store here has 5 or 6 will look next time and get this only 1 ever open... I was in a line 2 days ago forever and am thinking ok I see 6 works someone else open a register... I wanted to scream HELLO does anyone else know how to work a register lol
post #32 of 45
Thread Starter 
Quote:
Originally Posted by RubSluts'Mommy View Post
You're probably one of the lucky ones who gets off work at 5pm or so. We're working so you can have the CONVENIENCE of shopping after you get off work.
Oh, yes, I'm one of the "lucky" ones - I work 45+ hours a week, 9 hour days, unpaid lunch time, most of which is spent at my desk working, and do MOST of my shopping on the internet as a result. My schedule is 8:30 a.m. to 5:30 p.m., not counting the days when I work late. The other night I was here until 7:00 p.m. and I do NOT get paid extra for going over 40 hours.

Yup, I'm REALLY lucky.

My best friend works in retail for CVS, so it isn't like I have zero clue about retail, or about what it is like to stand on your feet all day. Been there, done that myself. I used to waitress at two full-time jobs.

I would do an 8-hour day at one restaurant, then run across the street and put in another 8 hour shift at the other place. I know all about the service industry, trust me.

Quote:
If you don't like how clerks in a particular store are behaving, instead of complaining to the general public, ask to talk to the store manager. Seriously. THEY'RE the ones who need to know what's wrong. Then maybe, JUST maybe, it can be worked on WITHIN that store. Complain to the people who can actually DO something about fixing the problem. If it's a chain of stores, then write or call the main office. Tell THEM.
That's good advice. However, lots of folks open threads to rant about things that bother them on TCS, and I am well within my rights to do exactly the same. This is MY rant thread, and I can complain about my pet peeves to whomever will take the time to read it. Lots of other folks feel exactly the same way that I do.

I'm sorry that you wound up in retail, if you aren't happy there, but the only person who can make things better/different for you is you.

Feel free to start a new thread that complains about CUSTOMERS. I'm sure that there are a lot of folks working in retail that would jump right on that bandwagon with you. In fact, I have some stories of my own about customers: I work in sales and while it isn't standing behind a register, I have all kinds of problem clients.
post #33 of 45
I'm not a cashier but I am the last line of defense for customer service when the phones are going crazy in our mail order department. By occupation, I am a marketing manager, do graphic design and web design. But, I also have to pick up the phone from time to time and take an order from a customer.

Most folks are decent but I do get the occasional angry person taking their bad day out on me.

Example, this one woman didn't know what dress size her child wore but she knew her height and weight. I told her the best way to determine it would be to get her measurements -- our dresses aren't sized on height and weight. She YELLED that she had never had such a hard time placing a simple dress order. Before I could barely get out that she could try a certain size and return it if it didn't work out, she accused me of talking over her -- she was on a cell phone. Static happens. After I got her more of her items ordered and got the payment info and was trying to confirm all the details, she hung up on me (the phone did not cut out, she hung up, it went out clean). Thank you for your order B***ch.

Sorry. Didn't mean to hijack. I just think that sometimes we can't control a certain situation and we all need to try to not take it out on service workers.
post #34 of 45
Thread Starter 
Maybe this thread should be moved to IMO, as there are folks here who may be starting to take my personal rant as an irritated customer personally, and that wasn't the intent.

As a salesperson, I provide killer customer service. That's why I have repeat clients that actually refer other companies to work directly with ME. I have consistantly beaten my sales goals as a direct result of having happy and satisfied customers.

I have a quote on my desk by a person named Willa A. Foster. It is there so I can see it and take it to heart every work day. It reads:

"Quality is never an accident; it is always the result of high intention, sincere effort, intelligent direction, and skillful execution; it presents the wise choice of many alternatives."

As a consumer, I get good customer service about 35% of the time, when it truly should be more like 95-100% of the time.

Because I am (and have been) on both sides of the equation, I feel that I am entirely within my rights to be grumpy about cashiers that provide lousy customer service.

This thread was NOT intended to upset anyone who WORKS in customer service - again, I WORK IN SALES/CUSTOMER SERVICE FOR A LIVING.
post #35 of 45
am not upset at all. Everyone has there own
post #36 of 45
Thread Starter 
Quote:
Originally Posted by momof3rugratz View Post
am not upset at all. Everyone has there own
Yeah, but lots of people tend to take blanket generalizations personally, and then feel like they are being attacked.

I just wanted to clarify that this was not my intention.
post #37 of 45
What I really hate is when the cashier hands me change, cash and coins, and hands me this fifty foot long receipt all in one handful. I do not put receipts in my wallet with the money! Why can't they just put it in the bag or hand it to me separate? Otherwise I'm standing there trying to get the money in the wallet without the change falling all over the place because its on top of this huge receipt. Ugh!
post #38 of 45
[quote=CarolPetunia;1686376]Where I live, Wal-Mart and some of the groceries have installed these blasted "Self-Check" lanes -- have you ever used one of these things?

I'm not stupid, I can operate electronic equipment, I can even set the time on my VCR... but these self-check machines turn me into a raving lunatic in seconds! The persnickety little sensors that don't sense anything, and that infuriatingly placid computer voice that keeps telling you to please place the item here or there or somewhere else -- well, I'll tell you where I'd LIKE to place the item, lady!

Woah...

I was the cashier on one when they first came out ... the company was French Canadian... it was a joy of a headache

I now live in a small town and waiting only happens at the grocery store at 5pm... or walmart when training is going on///
post #39 of 45
Ugh I hate stores that keep you waiting in line forever. Walmart in my area is almost always like that.
post #40 of 45
Quote:
Originally Posted by PaulaS View Post
What I really hate is when the cashier hands me change, cash and coins, and hands me this fifty foot long receipt all in one handful.Ugh!

The part the gets to me is they hand you your change and don't count it out for you...like I'm just supposed to say ok, I trust you to give me the correct change? Uh. No. I know people are waiting but I'm gonna count my change...it won't take that long...and they should have done it to begin with...

Geeze..

Hilda>^..^<
post #41 of 45
whenever i go to walmart, i expect to wait.

our grocery store upgraded their checkout system, and the first few weeks were interesting. but the self checkouts always seem to have a problem. i certainly don't blame the employees for that.

when those self checkouts first came out, DH and i would joke that we needed a walmart vest. (we lived in a town with 3 walmarts at the time)

i have worked in retail before. and it's so true that alot of time managers send a bunch of people home when it's dead. then 2 hours later get slammed with customers. i was lucky when i was in big-box retail. i was on the stocking team. minimal customer interaction.
post #42 of 45
It's obvious that this is a big, big pain for a lot of people on both sides of the checkout counter. If I may suggest...

I think it would help if we all try to bear in mind how complicated life has become in the past couple of decades. We're all feeling far more pressure than we used to -- time pressure, money pressure, pressure to keep up with so much information and such a volatile world... it seems like we spend most of our time on edge these days.

We're all in the same emotionally-worn-out boat -- so maybe we should all decide to just cut each other a lot more slack. Some clerks are slow and inept; some customers are rude and cranky. That's not likely to change.

What we can change is our attitude. If we make an effort to smile and say hello, make eye contact with each other, that's a good start. If we consciously try to be a bright spot in someone else's day, even by saying something as simple as "Cute blouse!"... it's amazing what a difference that can make in someone's mood.

And the thing is, the act of being cheerful and pleasant to others -- even if you have to fake it -- is guaranteed to lift your own spirits, as well.
post #43 of 45
Thread Starter 
Excellent post, Carol.
post #44 of 45
Quote:
Originally Posted by CarolPetunia View Post
It's obvious that this is a big, big pain for a lot of people on both sides of the checkout counter. If I may suggest...

I think it would help if we all try to bear in mind how complicated life has become in the past couple of decades. We're all feeling far more pressure than we used to -- time pressure, money pressure, pressure to keep up with so much information and such a volatile world... it seems like we spend most of our time on edge these days.

We're all in the same emotionally-worn-out boat -- so maybe we should all decide to just cut each other a lot more slack. Some clerks are slow and inept; some customers are rude and cranky. That's not likely to change.

What we can change is our attitude. If we make an effort to smile and say hello, make eye contact with each other, that's a good start. If we consciously try to be a bright spot in someone else's day, even by saying something as simple as "Cute blouse!"... it's amazing what a difference that can make in someone's mood.

And the thing is, the act of being cheerful and pleasant to others -- even if you have to fake it -- is guaranteed to lift your own spirits, as well.
Well said, Carol.
post #45 of 45
I don't really mind waiting in line- after all if you go to certain stores you generally know to expect a wait. I know that the cashiers are doing their best, and they can only work so fast when there are lots of people in line. The thing that I cannot stand is when there are other staff members standing around talking to each other while there's a growing line. Can you not help out a little bit????? Even if they can't use the other cash register, they could at least help putting items in the bag to speed things along a bit. I mean come on, make me happy, pretend to look busy!

I used to work retail. I totally understand how frustrating it can be on both sides of the till, especially as an employee when you get unaccountably rude people (or people who think they know better than you and can push you around because you look young. ) But I miss my retail job, because more often than not people are nice, and I loved being able to help others and make their day a little easier. I find the most effective way to deal with problem customers is to be extra-cheerful and helpful to them, regardless of their foul mood. I keep telling myself at Christmas I'll get a part time job in a mall for fun but never get around to it.
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