Originally Posted by GingersMom
I treat people equally. I am very polite. I apologize for things that are NOT my fault. I have never, EVER been rude to a cashier, but I can't even count how many cashiers have been rude to me over the years!
You say you would all much rather be sitting at home on your couch, well, I'm sorry, but THAT is exactly the attitude that I get from most retail cashiers! It seems as if I am putting them out by causing them to actually have to WORK to ring in my items. So sorry to make you do your JOB! (Please know I'm not picking on you personally, Rub.)
And I remember the days before scanners, when people actually had to RING IN THE ITEMS BY HAND. Back in those days, cashiers smiled at you, acted like they appreciated your business, and thanked you for it, then said , "Have a nice day!"
That is now the extremely rare exception, in my experience.
Maybe 'sitting on the couch' isn't the best option... a 'better paying job' is one other option... a job where we're not working until all hours. You're probably one of the lucky ones who gets off work at 5pm or so. We're working so you can have the CONVENIENCE of shopping after you get off work. Fifty years ago (give or take) those stores closed up shop pretty darned early too. They didn't stay open until 9 or 10 pm. And many of them were NOT open on Sunday. Tough Luck.
Yes, there are plenty of nice customers... there are plenty of us nice retail folk as well... but understand one thing: stores typically offer low pay, you honestly can't expect to get intelligent folk applying for work in your store. Assuming you have a decent education, would you work for minimum wage? that's what a LOT of stores pay their people... you wouldn't be happy either, I suspect. yes, we're grateful to have work, but when you can't make the rent AND the bills at the same time, it makes for unhappy people. Living Wages are a nice dream... and those folks (read: idiots) up in D.C. seem to think that roughly 6 bucks an hour is a living wage... I'd like to see THEM try to live on that... ain't gonna happen. (Granted, Oregon understands a little... their M.W. here is 7.80/hour. Still not enough to live on, but better than US M.W.)
Yes, I'm educated... I have a BA degree. I've done many jobs and most of them I haven't been happy with. I didn't want to do retail when I moved to Portland, but after applying and applying for other jobs (and not getting called in), signing up with temp agencies (and not getting any assignments), I finally broke down and applied at the fabric store... who did actually CALL me in AND hire me. Although we do have the occasional Grumpy Goose worker, for the most part we all kick a** at customer service. the store owner (who does show up... nice guy, too) is Old World. I've heard many, MANY people walk into our store after going to JoAnns or some other chain fabric shop and compare us to them, extolling the virtues of our non-chain store.
That said, we DO get Grumpy Goose customers too. We have older registers, we have to key everything in. our credit card machines are the old noisy kind.
Scanners? HAH! I'd love a scanner, at least for the non-cut items. we have notions and foodstuffs. we do spend time with our customers. I chat with mine, no matter where I am in the store. Am I a dying breed of retail clerk? Maybe. The ones taking over are the children of my generation and the generation right before me (I'm 34). Guess who raised them to be cold and rude? (Not me, I don't have kids, thank God).
That bit of b****iness aside, the lack of customer service abilities isn't usually the fault of the clerk... it's the store management not training their clerks to be polite and giving a care. If you don't like how clerks in a particular store are behaving, instead of complaining to the general public, ask to talk to the store manager. Seriously. THEY'RE the ones who need to know what's wrong. Then maybe, JUST maybe, it can be worked on WITHIN that store. Complain to the people who can actually DO something about fixing the problem. If it's a chain of stores, then write or call the main office. Tell THEM.
Will be back after my other job (Yes, I did finally get a second job, in a field where I WANT to work, but it's only XX number of hours/week, so I have to continue at the store for now).
Amanda (tired after working two jobs in one day... blech)