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- May 11, 2006
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have 30 cash registers, and only employ three people to work on them at a time?
Lookingglass has another thread going about the post office that made me think about another pet peeve of mine.
Why go to all the expense of putting in all those counters with all those registers when the company never, ever, not even at Christmastime, staffs them so that there aren't more than, oh, say five people in any one given line waiting to check out?
Instead, we see wasted resources that could have paid for additional staff, and less than 30 percent of the registers are utilized. And there are long, long lines of grumpy customers waiting, standing and waiting to finally get to the front where a cashier with an attitude refuses to look you in the eye as they scan your items and take your money.
I just don't understand the thinking behind this.
Once upon a time there was a store chain, that has since gone out of business, I think it was Zayre's, and they had a slogan that stated that if there were more than three people in line they would open up a new register. And they did! Gosh, I miss that kind of customer service!
Lookingglass has another thread going about the post office that made me think about another pet peeve of mine.
Why go to all the expense of putting in all those counters with all those registers when the company never, ever, not even at Christmastime, staffs them so that there aren't more than, oh, say five people in any one given line waiting to check out?
Instead, we see wasted resources that could have paid for additional staff, and less than 30 percent of the registers are utilized. And there are long, long lines of grumpy customers waiting, standing and waiting to finally get to the front where a cashier with an attitude refuses to look you in the eye as they scan your items and take your money.
I just don't understand the thinking behind this.
Once upon a time there was a store chain, that has since gone out of business, I think it was Zayre's, and they had a slogan that stated that if there were more than three people in line they would open up a new register. And they did! Gosh, I miss that kind of customer service!