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Email from Natural Balance and Chicken Soup

post #1 of 2
Thread Starter 
I've decided to send an email to both of them since I plan on putting them on these two food soon. Here are the responses I got from them with my concern.

Natural Balance

Thank you for contacting Natural Balance Pet Foods and for your interest in our products. Please know that Natural Balance is NOT involved with the pet food recall, nor are we associated with Menu Foods. For more information regarding this recall you can visit www.fda.gov. In regards to our products, please know that our dry and canned formulas are "co-packed" at a separate facility in the United States . What this means, is that we use their machinery to manufacture our OWN products. We also have our OWN quality control over seeing any manufacturing/production of our products. Further, all of our products are tested prior to production, after production, and then once again at our facility before the product ever leaves for distribution. If you should have any further questions or concerns please feel free to contact me via e-mail or phone. Have a good day.


Jennifer Freeman, B.S., R.V.T.
Animal Nutrition
Natural Balance Pet Foods Inc.
800-829-4493 x106

Chicken Soup for the Pet Lover's Soul

Thank you for your inquiry. I can certainly understand your concerns.

The manufacturer of our cans is a highly reputable company with an
elaborate quality control system in place.

They are certified by AIB (American Institute of Baking), which is a
certification process that is required in human grade food
facilities. This is the highest certification that can be obtained and
we are proud that our co-manufacturer works so hard to achieve this.

They are also audited by Silliker Labs, another company that typically
audits human-grade food facilities.

Please let me know if you have any additional questions.

Janet L. Rettenmaier, DVM, MS
Veterinary Services
Diamond Pet Foods
Meta, MO 65058
ph. 573-229-4203

As a result, NB and Chicken Soup also uses co-mfg to produce their products.
post #2 of 2
well, stoli and luxor are on natural balance now so hopefully all is well.
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