PetSmart's NORMAL return policy is to accept ALL products for return, opened or not, used or not, receipt or not. It doesn't matter if you bought it there or not.
Wonder if they'll respond to my email if they've not replied to you yet. I think I will try to return it and ask for a refund as I have 26 pouches and 13 cans - don't really want to throw them all away. I did post on the UK zooplus forum but it doesn't look like it gets much traffic on there - don't think anyone's posted since me this morning, let alone responded to my post.Originally Posted by jcat
I contacted zooplus on Saturday, and have yet to get an answer. There's a lot of confusion about the dates. The product codes are apparently always the same, and the production and best by dates are what's important. Some people have found matches, others haven't (I've been following the zooplus German forums.) The German importer/distributor was not aware of the recall!!!!! The Swiss importer/distributor claims the Nutro sold in Europe isn't the same as that sold in North America.
Why not return the food, and ask for a refund? Zooplus is usually good about taking back food your cats don't like, so even if their Nutro isn't affected, which isn't at all clear to me, they should give you a refund/credit note.
Techiegirl,
This is what I found on Natura's website: http://Recall StatementRecall Statement I have also emailed them to ask if any Natura foods are manufactured, processed or canned at all at Menu Foods in Canada. We'll see how long before I get an explaination and I'll share the info.
Thank you ... I would love to see there explanation... as my vet was shocked that they would being sharing a plant ...
No problem. I'm sure they are swamped with inquiries. It may be basically a miracle if they get back to me! I'm suspicious of their statment because it doesn't come out and say, our foods are not manufactured there. It just says they are not affected in any way.
Sorry... I've only seen the Canadian plant reported. Where did it say the New Jersey plant was affected? I just hate it that we're getting stuff bit by bit, piece by piece.
I called them AGAIN for clarification. None of their food is made in Canada, they do SHARE a facility in North Dakota in which menufoods and another company who she did not name also work from.
It usually says Canadian based company Menu Foods... and then it is the Kanasa / NJ plants that are affected. That is the one piece of info that hasn't changed daily
There have been a number of reports in the Chicagoland area. ABC Channel 7 came to our house yesterday and did a story on Wrigley and Adler. It aired on the 4:30 news. The 10:00 news ran another story with a different pet owner that has been affected by the recall. We also received calls from NBC. It is great that the media is feeding the public information about the recall, but we continue to find other pet owners that had no idea about it.
This is a great example of how the internet is changing so much in our lives. What if we didn't have forums and support lists...we've been able to update each other with the touch of a button.
Excellent point Pat.Originally Posted by Pat & Alix
This is a great example of how the internet is changing so much in our lives. What if we didn't have forums and support lists...we've been able to update each other with the touch of a button.
