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- May 8, 2005
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A few weeks ago I bought some Schmackos (Australia) treats for my sisters dogs, on the back was a training tip advising you use a choke chain to train.
I wrote an email expressing my disgust and they are changing the packaging
I wrote an email expressing my disgust and they are changing the packaging
We very much value and appreciate the fact that you took the time an trouble to contact us with your concerns regarding SCHMACKOS packaging
carrying advice regarding utilisation of a check chain. Like many other
aspects of our interaction with pets, dog training techniques have evolved
over the years. The feedback of customers such as yourself in this regard
is valuable and it is advice that we have heeded and we are currently
instigating a change in the specific packaging that you have identified.
As a result, we are able to confirm that over the next 12 weeks, we shall
be replacing this advice with more contemporary advice reflecting positive
reinforcement and you should see this change in SCHMACKOS pet treats
products sold through retail outlets shortly after this date.