Well I am slowly calming down about this. I've written a long email to the RSPCA of WA complaining about the whole situation and how I was treated and thinking of cc-ing to the national office. I probably will. I'm talking to the guy tonight and I am buying kittens food and kitten milk and also offering to look after them for him until the real owners come back. And I will be telling them what their son has been doing. Here's what I wrote...still some editting to do.
To Whom it May Concern,
I contacted the RSPCA Headquarters today between roughly 10:00 AM and 10:15AM, Friday, 11th, October, 2002 and was treated like a criminal. My phone call was initially answered first by a polite voice and put me through to another voice when I asked for information about country inspectors. I was answered by a female voice who sounded like she had more important things to do rather than answer the call. I do apologise for interrrupting.
When I asked for information about country inspectors after telling her that I lived in Port Hedland, she promptly went vague and laughed. I am roughly 150cm tall and I do thank her again for reminding me that I am a small person again, (I seem to forget often). She told me whilst laughing that the nearest inspector lived in Geraldton probably and no one would be willing to travel up this way. In the Telstra White Pages there are three country inspectors listed for Karratha which is a two hour car trip from Port Hedland. Is this a misprint?
However, I do credit her in that she did ask for the problems I was calling about, though absolutely no credit should be given about how she asked and what she wanted to know. I said that I knew of a litter of kittens being kept in a laundry all day and were taken out for an hour a day for fresh air. She then cut me off to tell me that it was quite normal as most people do it to confine the mess in one room. She then wanted to know about the next problem so I told her. The problem I had, (and still have), was in relation to a dog that was, (and still is), kept in a yard with no water. There is only an empty bowl, although obviously to the average person on the street, it is a "water vessel". I will remember if I ever decide to call the RSPCA again.
I have to agree with her with a point she made as I am not familiar with the Dog Act, (though from the tone of her voice, I think I should memorise it verbatim). Do thank her for the hint for me. I was told to call the local ranger so he can enforce the Dog Act upon the owners in order for the dog to have water. I am sorry to have bothered the reknown RSPCA with such a trivial matter.
I will continue in the knowledge that this is a long letter of complaint. The kittens that I mentioned are kept in a laundry that is at most 2.5 x 1m. It sounds large but in it, there is a cupboard, next to that a washing machine, and next to that, a sink with cupboard underneath, (the metal type, you know the ones). The kittens are in front of the washing machine. There is poor air circulation, the window is open but no breeze can enter. It's extremely stuffy, even at night when it's cool so I don't know what the conditions are like when it reaches 30+ degrees celsius outside. There is dry food provided and water is available. There is no kitty litter available so any mess presumably ends up on the floor. It is not fit for a human to be kept in this room. I do not see how this situation is normal. The woman I spoke to did not give me the opportunity to tell her any of this so she has no knowledge of this.
I have since found out that this woman's name is Sonia. She told me that when I called at around 11:30AM on the same day to ask for her name. Why is it that staff do not introduce themselves when they answer a call? I do not know whether this is her real name and I am rather skeptical. However, I do know that it is the person responsible for answering questions in relation to country inspectors. In the two instances that I have talked to her I have found her arrogrant, curt and rude. I believe Sonia should undergo training for customer service before she is allowed to have any interaction with the public again, or at the very least work under supervision or be monitored.
Before my phone calls to the RSPCA today, I had the utmost respect for the organisation. That is no longer the case. I still respect the company and will still donate despite Sonia. I do realise the problems I mentioned are of no concern to the RSPCA. What I am angry and annoyed at is the way I was treated. For a non-profit organisation relying on public support, it is highly inappropriate for anyone in the organisation to forget this. I want a sincere apology from Sonia herself, for everything that I have mentioned in this letter of complaint. In addition to this I want an official RSPCA guarantee that no other member of the public is treated in such a manner accompanied with an official apology. I also want my questions answered. I want all this in hard copy. I will be telling everyone of my experience until I receive all this.
I have added my postal address as well in the actual copy. just felt weird posting that up here.