ok been on customer service 3 times so figured i will ask ppl who have done this. My phone started acting up this am...jumping menus making random calls....so they are sending me a new phone...when i transfer my phone to the new one will i have the pics on new one? I have 96 pics and some are of the cat I put to sleep monday. that is the most important thing...also what about my address book, ringtones, games i paid for...i got 3 answers so i am not trusting them...thanks so much for any input. have been happy with service until today so please dont bash for going with this company(who i am having thoughts about on thier customer service....)
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Virgin Mobile owner-need help
- Thread starter ryanjay
- Start Date
Check first where you saved your data - whether in the unit or the sim card (chip). If it's been saved in the phone you should either transfer (like the photos) to a computer or send them directly to the new phone. You can also move everything to the sim card (may not be large enough though) to make the transfer easier.
I know when i've saved photos on my mobile and change my existing sim card to a new phone the pictures stay on the old one.
Yes, photos are stored in the phone. That is why they should be transferred to a computer if you want to save them.
I must get a proper cable for mine to transfer them, because i've got lots of them stored along with a few videos as well.
You need to get a USB docking cable for your old phone if one didn't come with it (you often have to buy these things separately
) - make sure it's the right cable for that model because there are lots of different ones. Then you can transfer the photos onto your computer.
