Grrrrr. I am not a happy camper.
As many of you know trying to stop Anya's dangerous climbing (balancing on tops of doors, etc...) I purchased her a tall cat tree from ebay. Well, it came yesterday.
Brian and I took it out of the box and constructed it as per the included directions. We questioned the stability of the three top platforms, as they were held by only ONE SCREW, but put our faith in the company and let Anya play on it.
Sometime in the middle of the night she was playing on it and the top platform SNAPPED off with her on it!
She could have been hurt! Anyway, I sent this letter to the company (not the ebay seller as it was nto THEIR fault) this morning:
http://i82.photobucket.com/albums/j2...201cattree.jpg
What do you guys think?
As many of you know trying to stop Anya's dangerous climbing (balancing on tops of doors, etc...) I purchased her a tall cat tree from ebay. Well, it came yesterday.
Brian and I took it out of the box and constructed it as per the included directions. We questioned the stability of the three top platforms, as they were held by only ONE SCREW, but put our faith in the company and let Anya play on it.
Sometime in the middle of the night she was playing on it and the top platform SNAPPED off with her on it!
Maybe parts are harsh, but I was so angry. I also included the drawing in the link below. I'm realizing now that there's a typo/word spelled wrong.To Whomever It May Concern:
I bought your cat tree, model B8201, for our cat via an ebay auction. The seller was ------, the auction # was --------, and my ebay ID is ---------. I had been told by several people that they had bought from this seller and that Armarkat trees were excellent quality.
My husband and I put the tree together last night after receipt of it exactly as the directions specified. We noticed that the three top platforms were a little wobbley, but they were as tight and secure as possible. Anya (our cat) played on it, and we thought maybe they were supposed to have some give and watched her for a while and then went to bed. We woke up to the sound of her and the top tier falling. Where it was screwed into a poor quality of particle board rather than sturdy solid wood as it should have been (in a better designed tree), it had snapped off.
I'm very disappointed in your product. I feel like my cat could have been injured in such a fall. What is your suggestion on how to approach this situation? Are there extra parts that you could send me to stabilize the unit? Why would you design a product where such an extension is attached with only ONE screw? It's obviously going to be unstable and sway. I trusted your design and that you knew what you were doing and in doing so I compromised the safety of my pet. I'm very unhappy.
Please see my attached image outlining what happened.
Sincerely,
Emily
http://i82.photobucket.com/albums/j2...201cattree.jpg
What do you guys think?