Originally Posted by LuckyGirl
I hear ya' loud & clear Heidi! I feel like saying, "I don't care who you are where your calling from, who the heck do you want to speak to?!" Don't give me a 90 minute song & dance about info that's completely useless to me!
Or they want "John", uhhhh do you have a last name, they give me their last name, I don't have anyone here by that name, oh no that's my last name, I need a last name for John- John WHO?, oh, I don't know.....well, there's 350 people that work in this bldg alone, many of them named John.
Here's another one, I need to speak to someone working on a project in Bellvieue Michigan, me- do you have a name of the person you'd like to speak to? them, no I do not I was hoping you could tell me who I need to speak to. Me- sir, I'm sorry I don't know who works on every individual project, if you know who you'd like I can transfer you. Them- you tell me who I need to talk to. Me frusterated- sir if you don't know who you want to speak to how the heck am I supposed to know?!?!
Luckily, we only have 20 people in the office, so I actually do know who worked on which project. Which is good because I get those questions ALL the time. But, I can't help you with an actual engineering question, nor do I actually care WHY you are calling - whether or not they are here and available or not.
The WORST is when someone calls, usually really pissy, on one of our secondary lines:
Them: "Someone just called me. Who was it?"
Me: "I wouldn't know."
Them: "It was on my Caller ID, so someone tried to call me but they didn't leave a message."
Me: "We have 20 people here, and I don't know who dialed your number. It could have been a wrong number." (Me, thinking, "Just how flippin' important do you think you are that you HAVE to call back anyone who didn't leave a message?"
Them: "What do you do there?"
Me: "Mechanical Engineering"
Them: "I don't know any mechanical engineers. Why would they call me?"
Me: "It was probably a wrong number."
And I get the third degree because someone misdialed and this person just can't handle it.