Thank you! That is what I was trying to say. I'd like to add that the difficult ones (who want to hear what they want to hear) are the most misguided, and need the most help. And they are reaching out somehow, because they are talking to someone!
It's an animal not a broken toaster!Originally Posted by lionessrampant
I get calls like that all the time at work (I work at a no-kill rescue/sanctuary for sick and injured strays). And I'd have to agree with your s/n comment...
The best one last week was the lady who wanted to return her adopted cat to us because it kept vomitting. She told us that because of the vomit issues, the cat shouldn't be adopted back out. When asked for a vet reference, she was unable to provide oneThis cat was adopted in '98...and people wonder why we basically give people the third degree these days when they want to adopt. FYI, the cat is fine...it just needed Rx food.
And yeah, I've actually heard the "my pet doesn't match my new decor" line before. Disgusting. Who exactly is letting people adopt these animals?
That's pretty much it. In my customer service experience, you never let the customer know you think they're a moron, and you do your very best to work through their problem. But afterwards, if their problem was something like them not plugging in their computer in the first place, or leaving on the cat's collar when they tried to give it to the Humane Society as a found "stray," yeah, you gotta laugh about it. (Or cry. Or scream in anger.)Originally Posted by ReesesPBC
I think passing judgement and making comments about these people outside of work is fine. It's how you handle them over the phone/to their face and the experience you give them at that moment that matters most. I'm pretty sure of them hanging up thinking "God they're going to think I'm an idiot..." anyway
W.T.F.!??!!?!?!?
Trust me I worry about a lot of things. All of the above and then some. Just because I call people out for being a complete moron doesn't make me any less gratefull that A)they call B) they bring the animal to us.
I have had a man give his cat up that he had for 9 years because the cat kept jumping on top of his NEW car.
I don't think that comment was necessarily directed at you - just a general statement.Originally Posted by Breal76
I understand people comments of "well at least they called." yeah I get that. However, I have every right to vent about my job just as everyone else in the free world does. I don't see any difference.
Okay.. I understand that. I would never do that to the person to their face. I am a professional (which is why I always rank #1 every month on surrender donations.) . I have to talk about them though later on..It's what keeps me sane!
Yep, as I said, I sometimes feel the need to reach my arm down the phone and slap people (and my calls have nothing to do with the treatment of animals or people)Originally Posted by Breal76
Okay.. I understand that. I would never do that to the person to their face. I am a professional (which is why I always rank #1 every month on surrender donations.) . I have to talk about them though later on..It's what keeps me sane!
Boy I almost like you to go into that long story.
Oh My Gosh. this really makes me freakin mad.
this is so sad! i wonder how she got like this...and WHO got her like this...Originally Posted by white cat lover
I'd just like to add the story of a gorgeous pit here.
Long story short...she's on a 14 day quarantine for biting a young girl in the face. This is a few weeks after she bit her owner the the ump-teenth time. No one, I mean no one can enter her kennel. S he does not get to leave that kennel under any circumstances. This is basically her 3rd strike. She is deaf, scared of her own tail, & miserable. The owners are petitioning to get her back. All HS volunteers, animal control officer, & many residents of the city want her euthanized. She messes in her kennel & all we can do is spray it down the drain with a hose, which she is terrified of.
Why can't we put this dog out of it's misery? Who beat her to make her this way? How long before she bites again? I almost cry my eyes out every time I walk past her kennel. She has food/water & a blanket. No toys. You can throw a treat in, but don't get your fingers near the kennel or she'll bite them off.
The dog was turned in by the mother of the young girl that was bitten in the face. The owners didn't tell us that this dog bit them until after she bit the young girl. We have rabies poles, but this dog is not trustworthy enough to even take out on those. The animal control officer will prosecute anyone who opens that kennel door & they will be banned from the Humane Society premises. Most of the "rules" surrounding this dog are his rules, & we have to abide by them. She's an adult & the deafness is a result of being beaten/used as a bait dog.
That's so sad. I hate it when you see those. We get pits in all the time from these situations. It's just aweful. They are not supposed to be like that.
