Originally Posted by AbbysMom
At least you didn't call her a freak!
Originally Posted by AbbysMom
At least you didn't call her a freak!
I wouldn't stress about it. Everyone makes mistakes especially in difficult situations.Originally Posted by Trouts mom
So earlier today I was on the phone with a particularily annoying client. She was going on and on about why her payment was so high..and I was trying to explain it to her and she kept interupting me..So I guess I said "Listen to me!!" to her...and my office manager heard me, and came in after and was like "uh, did you just say listen to me to a client?"..and totally made me feel so bad...
Is that awful that I said that? What am I supposed to do when a client doesn't let me finish??
Anyway, I felt silly after because I should learn to contain myself I guess
Uh, what are you saying exactly? Are you implying that I give crappy customer service MISTER?Originally Posted by churchi4cubs
I wouldn't stress about it. Everyone makes mistakes especially in difficult situations.
That said, I'd assume that the insurance business is huge on good customer service. That's probably one of the biggest things that differentiate one company from another for the average consumer.
No no no! I'm sure you are wonderful! I'm just saying that in that moment in time, you may have let what a normal person would say slip through instead of a kiss-ass customer service specialist.Originally Posted by Trouts mom
Uh, what are you saying exactly? Are you implying that I give crappy customer service MISTER?
Actually, I honestly can't remember the last time I was less than friendly to a client..so THERE!! I AM wonderfulOriginally Posted by churchi4cubs
No no no! I'm sure you are wonderful! I'm just saying that in that moment in time, you may have let what a normal person would say slip through instead of a kiss-ass customer service specialist.
I would have probably told her to STFU.
Originally Posted by AbbysMom
At least you didn't call her a freak!
Aw thanks...Originally Posted by rapunzel47
Nat, the thing in the whole world that ticks me off more than anything else, is people who ask a question, having decided what the answer must be, and as a result cannot hear anything else, even if they DO wait for the words to be spoken. Every so often, despite one's best efforts to be patient in such a situation, something snaps. I think she should be grateful that the effect was not worse.You, my dear, are NOT a SCHMUCK. So there.
Originally Posted by fwan
P.s
When i read the title of this thread i was like what??
"i feel like a little jewelery!"
I really need to stop mixing german with english
Actually that sounds like fun!Originally Posted by fwan
P.s
When i read the title of this thread i was like what??
"i feel like a little jewelery!"
I really need to stop mixing german with english