Oh yes! I am paying for it and am expected to leave a 20% tip, you bet your booties I'm going to complain if it isn't good. I don't do it often, only in extreme instances, but definitely.
Things I've complained about and the results:
1. Being seated in an area 2 tables away from a coffee station for the waitress to use and when she was cleaning off the tables she was stacking the dirty dishes on the hutch. That was extremely unappetizing to look at. In addition the salad bar was grossly messy and looked picked over and one of the items with mayonaize had a funny taste too it.Result of complaint
The manager recognized my name as being a frequent flyer of his restaurant. I was given a refund for the 4 person dinner, plus vouchers for 4 free dinners for 2.
2. One time at Red Lobster I ordered their Lobster Diablo. I asked the waitress if it was "hot" or just spicey from seasoning. I didn't want "hot" as in burn your mouth from chili peppers type hot. She told me that it was spicey and just a little bit on the hot side, but it was really good. She said that she doesn't like really hot foods but she really liked that dish. So I ordered it.
When I got it, it had a strong "black pepper" smell to it. I tasted it and it tasted like black pepper and man, was it hot
!!!!!!!!! I can tolerate hot/spicey but I've never had any restaurant food, or home prepared food for that matter, that was that
hot/spicey! I tried to eat it but after 3 bites I gave up. My mouth was on fire and my eyes wouldn't stop running. It was making me sick. My brother, his wife and their son tried a bite and all said the same thing. It was way too hot and all you tasted was black pepper.
The waitress asked if everything was all right and I told her no, that it wasn't. They removed the item from our bill.
The whole inside of my mouth and my lips were tingling and burning for hours and hours. The next day I couldn't even hardly talk and I had blisters inside my mouth and lips. I went to the doctor and found out that I had 1st and 2nd degree burns to my mouth and throat!
I called the restaurant and spoke to the manager. He didn't believe me because they use a prepared mix or something. I told him I have witnesses who were with me when I ordered that meal and they all tried it and said the same thing that I did about it. And I have a doctor's visit to prove that I had burns to the inside of my mouth and throat.
He went and watched the chef who was on duty the evening I was there, and discovered to his horror that the guy had misread the instructions on the amount of the mix to use when preparing the Diablo sauce, and was using 4 times the amount.Result of complaint
They were so freaked out that I was going to sue them (I should have because I was in pain for weeks) that they kept apologizing and was offering me all kinds of free certicates for free meals etc. I've never been to Red Lobster since.
3. Making a reservation at a 5 star dinner theater-restaurant ($60.00 per plate pre priced, dessert and drinks extra) to celebrate a friend's birthday. I specifically requested something near the front closer to the stage. Upon arriving I find that we were seated in the back next to the kitchen doors because there was only 2 of us. I did some major
complaining!!!!!!!!!Result of complaint
Initially they said there was nothing they could do because the restaurant was booked to capacity. However, I can be very persuasive and soon the reserved card on a table near the front was removed and we were resituated. I was so PO'd that I didn't even leave them a tip!
When you go to a restaurant, I don't care if it's McDonalds, and the food is not satisfactory (or the service for that matter), complain! You are paying your hard earned money and you deserve quality for your money.
I find that when you use coupons at restaurants that they tend to look less favourably on the customer and don't really go out of their way to give you the same quality and service as those who are paying full price for their meals. That's not acceptable in my books. Someone who uses a coupon one visit may be a repeat customer another night if the food and service are good.