UPS is the worse shipping service that you could ever use!
A few years ago I ordered a video course for a computer program. It was $70.00 USD. Back then the exchange was high so the Canadian value was $125.00. plus $10.00 S&H via UPS.
When the parcel arrived 3 months later!!!!!!! I got a call from UPS saying that they would be delivering the package the next day and to have $58.00 ready. I said the item was paid for. They told me that the $58.00 was for "Customs and Brokerage" fees. That $58.00 was almost the same price that I paid for the product I ordered.
I'd never heard of anything like that before. I've had parcels delivered by Fed Ex and have never had to pay "Brokerage Fees" when the parcel was delivered. Upon more investigation I found out that the "Brokerage" fee was for UPS to process the paper work at the border, even if it only took a minute to do.
Another example is that I ordered a stethoscope from the US for $90.00. When UPS delivered it almost 4 months later, they wanted $125.00 at the door for brokerage fees. I refused shipment and sent it back.
I found so many complaints online about people in Canada being ripped off by UPS and that brokerage fee. Some people getting gifts for Christmas, or warrantly returns and being charged hundreds of dollars at the door in order to get the parcel. If you don't pay, they won't give you the parcel.
Apparently there is a class action law suit against UPS now for deceptive practices.
|The lawsuit accuses UPS of misleading and deceptive practices by failing to get the consumer's consent, not telling the consumer about the fee and not allowing the consumer to arrange their own customs clearance.
The court action claims the UPS brokerage fee is "so harsh and adverse as to constitute an unconscionable practice."
If you have to ship anything to Canada, use Fed Ex. It might sound more costly, but believe me, as a Canadian it's much much cheaper to pay $21.00 shipping for Fed Ex and next day delivery than to wait 3 months for something by USP and be hit at the door with a bill for $60.00 or even $200.00 depending on the item and it's value.
Scroll down a bit to see some outrageous examples of the fees that some people have been billed upon delivery of their UPS parcel.http://www.epinions.com/content_2075...2/show_~allcom
Here are some other examples, plus some information about the lawsuit.http://www.rossde.com/UPS_sucks/http://www.poynerbaxter.com/UPS.htmhttp://www.complaints.com/directory/...mber/22/34.htmhttp://www.cbc.ca/cp/Oddities/061024/K102418U.html
If you live in the states, either send parcels by Fed Ex or by United States Parcel Service (not UPS)