TheCatSite.com › Forums › General Forums › The Cat Lounge › NEVER stop at a Dunkin Donuts in the woods
New Posts  All Forums:Forum Nav:

NEVER stop at a Dunkin Donuts in the woods

post #1 of 12
Thread Starter 
OK - word of advice - never ever stop at a Dunkin Donuts in the woods and get anything more than a cup of coffee (paid for by cash!).
Long story short - I stopped at a DD in the middle of nowhere while on vacation and decided to refill my gift card while I was there ($20) and buy a new gift card for someone else ($20). I use the card all the time, I never use cash at DD. Well, after literally 30 minutes the lady cant' figure out how to do a gift card. ( I thought that was an everyday thing at DD). So I say forget it and leave.
Well - I get home from vacation and look at my bank statement - $40 charge from DD, but I left with NO gift cards. So I call them and explain. Well, they can't do Credit card refunds. The new machines they have won't do them. To which I respond - I find that very very hard to believe since we are all human and plain and simple - we make mistakes. I tell her to call corporate and get some answers (she's the manager btw and I'm telling her how to handle it). She calls back and tells me she thinks she's figured it out. Great I say! 3 days later I look at my bank statement again - another charge for $40. Now I'm in the hole for $80 and nothing to show for it. So I call back again and tell her what happened also telling her this is my billing account and my bills are going out in 2 days and I must have the $80 back in there or I will bounce a check. 2 days go by and guess what? I bounce 2 checks! $56 charge.
Long story short it took me 2 weeks and numerous long distance phone calls to the DD and the corporate office to get my money back and I learned my lesson. After buying what basically turned out to be $140.40 cup of coffee ($4.40 for the coffees, $40 charge times 2, $56 bounced checks) - I will never stop at a DD in the middle of the woods again!
post #2 of 12
Yikes what a terrible experience. I hope at least the coffee tasted good!!
post #3 of 12
Thread Starter 
Quote:
Originally Posted by GailC View Post
Yikes what a terrible experience. I hope at least the coffee tasted good!!
Not $140 dollars good
For that price there better be some damn good Brandy in there!
post #4 of 12
That's crazy... I wish I had a dunkin donuts to go to period!!!
post #5 of 12
lisasha3,

That is awful you had to deal with that. Perhaps it might be helpful to write a letter to their corporate office. I got injured in a Dunkin Donuts and was nothing was being taking care of until corporate got involved.

Good Luck
post #6 of 12
Shoot, I would make them reimburse me for the $56.00 in bounced checks fees, it was their fault after all
post #7 of 12
Thats horrible. I would call them and insist that they made the mistake and they should cover the bounced checks!
post #8 of 12
That sucks. I just had an equally bad experience @ Target over the weekend, and I just finished writing them a long letter of my dissatisfaction!
post #9 of 12
You poor thing! Next time you should try Krispy Cream
post #10 of 12
That's terrible! I'd be wanting to be reimbursed for the bounced cheque charges PLUS would demand a letter of apology explaining the mix-up that you could present to the two companies whose cheques got bounced! Something like that could really mess up your credit history!
post #11 of 12
Quote:
Originally Posted by LokisMum View Post
That's terrible! I'd be wanting to be reimbursed for the bounced cheque charges PLUS would demand a letter of apology explaining the mix-up that you could present to the two companies whose cheques got bounced! Something like that could really mess up your credit history!
For sure!
post #12 of 12
Thread Starter 
Actually I'm happy to say they did agree to reimburse me for the bounced checks. I received my $80 last Friday and just got a notice in the mail today that I've got another certified letter. I'm assuming it's the $56 for bounced checks. Normally I don't think they would have done that (most places don't), but I was on the phone with the corporate office pretty much on and off the entire 2 weeks and I had a copy of my bank statement ready to go that clearly showed it was their fault the overdraft occurred. Also, since these are individually owned franchises, there's only so much that corporate can do - so they contact the owner of the franchise to let them know what's going on when something like this happens. I think that the manager wasn't taking the necessary steps and finally after 2 weeks of this going on I think the owner must have finally stepped in to set things right. I was considering writing a letter to corporate, but between the phone calls I made and the fact that a good friend of mine's mother-in-law works for the corporate office (and has my whole story ) I think I've had enough. Thing is - all the calls I made those 2 weeks were all long distance too - I could have been a real pain in the you-know-what and complained about those too.
I'm just considering it a lesson learned - the $140 cup of coffee.........
New Posts  All Forums:Forum Nav:
  Return Home
  Back to Forum: The Cat Lounge
TheCatSite.com › Forums › General Forums › The Cat Lounge › NEVER stop at a Dunkin Donuts in the woods