This is a massive red flag. The first time someone treated my cats this would be the last time because they would never see them again. He does not respect your family members, your home or you. How someone treats animals is huge indicator of their character.
The Golden Girls
Frasier
Six Feet Under
The Sopranos
Sex and the City
Schitt's Creek
Are You Being Served
Keeping Up Appearances
Waiting For God
These Woods are Haunted
Good luck getting through to anyone. Their phone system is set up to have calls go through the automated system and it will route you back through the phone tree and then hang up on you. It's infuriating. You might have more luck with the UPS store.